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ComplaintsforH20 Irrigation
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Complaint Details
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Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired this irrigation company to install an irrigation system on a new construction build. The company started the process in August of 2021- and never completed the work. We were given an invoice ( and paid the invoice) on November 10. It took the company over three months to install the irrigation system- and they never completed. We were told they had $800 worth of work to still do in the Spring and we would be first on their list. After multiple attempts to schedule the work, they never replied. Only when I said I was filing with the BBB did we get a response. The response was since we went ahead and had a final grade and sod installed the estimate is no longer correct. However, these were all completed prior to November and when we paid he never mentioned we would need additional work outside the original estimate. He has not offered to complete the work. We got an estimate from another irrigation company and they stated we needed another $3800 worth of work to complete the install. We paid $4845 in November under the information there was only $800 worth of work needed to be done. It should not take three months to install an irrigation system. We would like to have $3800 refunded back to us, so we can use those funds to pay the company that will come up and complete the work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.