ComplaintsforRent-A-Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have purchased multiple things through them, our washer locking mechanism has been messed up for months! over a year they claim it's on back order still. We contacted them many times we can't use the washer how it's intended and they still made us pay weekly, and won't repair it. Even though we just paid it off!? What's the point in renting it then? They won't replace it with a new one or fix it! The part they ordered wasn't even the correct part! When will it be fixed? I want a new washer or to have it fixed this isn't what we paid for and we don't want to buy a broken washer that has been broken almost a year?!Business response
04/07/2023
4/7- Left messageCustomer response
04/07/2023
I am rejecting this response because:
I have called him back, hes looking into the issueBusiness response
04/24/2023
A service provider visited the customers home. Since then we have had trouble getting in contact with him. He has the stores phone number and my personal cell phone.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2019 N Michigan St
Plymouth, IN 46563-1020
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.