ComplaintsforCalvary Cemetery & Crematirium
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On Sept.2, 2020, I purchased a cemetery plot at Calvary Cemetery in *******, ******* so I could be buried close to my parents. I entered into a purchase contract to make payments on the plot for 3 years and made the monthly payments without fail.. Some time after the purchase, the cemetery sold my plot to another person and buried someone in it. They reassigned me a different plot that was nowhere near my parents without any notification to me. I discovered this in the summer of 2022 and had no choice but to change my plot selection after much grief and argument with the cemetery representative *************************), who attempted to tell me I agreed to the move, which was a total fabrication. After much disappointment and discussion, I agreed to accept another plot in the general area of my parents. In May of 2023, I paid my balance in full and requested that my deed be mailed to me. Over the past 5 months, I have made several contacts via phone and email with ***** and others at the cemetery attempting to get the deed without success. I even had my daughter drive to the cemetery to pick up the deed after notifying ***** that she was coming. ***** didn't reply to the email, wasn't at the cemetery when my daughter arrived, and did not notify the other representative that my daughter was coming. My daughter left word with the representative that was there, and he agreed to have ***** call, with no results. They said they would "remail" it with no results. At one point ***** said she would attach a copy to an email, but never did. At this point I don't know if I have a place to be buried when I pass away. Their business ethics are horrible, customer service stinks, and they give the impression something shady is going on.
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Contact Information
2701 Willowdale Rd
Portage, IN 46368
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | 8:30 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.