Business ProfileforSal Tec Service Company

** 9/23/22, I hired ********************** the owner/operator of ***-Tec Service *** to install a new Turbo Dometic ****** BTU **** System after removing the existing system on my yacht: a 1995 Cruiser Yacht Esprit. He also installed an adapter for the existing display and thermostat instead of installing the new display and thermostat that comes with a new **** system. The receipt indicates the part comes with a 2-year warranty. I paid $2100 as a deposit, and the remaining balance of $2100 once the install was complete. ** 9/24/22, when I turned on the new **** unit, al the power shut off in the boat. ** May 19, 2023, the thermostat wouldn't work. It's important to note the boating season in ******* is only from April 15th through October 31st; from November through April 14th of each year, boats are in storage facilities and the **** system can't be worked on out of season because the boat has to be in the water for the **** to be serviced. ** June 21, 2023, the **** system wasn't working. The heat wouldn't blow hot air. ** June 22,2023, he texted me, "It will never blow hot...you need supplements for heating your boat." He texted, I realistically can't check the heat until the interior of the boat is below 75 degrees." He stated, "You don't need heat in the summer." ** June 26th, I reminded him the part was under warranty. ** June 26th he still refused to come service the **** unit. He told me he'd charge a $219 diagnostic and trip charge and made an appoint for July 10th. However, on June 29th the air stopped blowing too. ** July 11th came and texted me the **** unit worked. ** July 23rd, I texted him it wasnt working again. ** August 11th, he sent me an 800 number for End Consumer Product Support Dometic Company. He doesnt return calls or text messages. I have all of the text messages to serve as evidence to support my complaint claim.