At-a-glance
Products & Services
Business Details
- Location of This Business
- 2658 Carmen St, Portage, IN 46368-3609
- BBB File Opened:
- 3/19/2002
- Years in Business:
- 30
- Business Started:
- 1/1/1994
- Business Started Locally:
- 1/1/1994
- Accredited Since:
- 1/1/2016
- Licensing Information:
- *This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met."
Your local residential city or county building department.
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mr. Cecil Messer, Owner
- Contact Information
Principal
- Mr. Cecil Messer, Owner
Customer Contact
- Mr. Cecil Messer, Owner
- Additional Contact Information
Phone Numbers
- (219) 465-8101Other Phone
Email Addresses
- Primary
- (219) 465-8101
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We hired "Midwest Remodeling Windows & Doors" , based in *******, ******* to install a new bow window on Sept. 23rd, 2020 for a total of $3199. Our FIRST window leak occurred on Nov. 14th , LESS than 2 months after install ! We had WATER TRICKLING DOWN THE
w
aafter a rain came . We called owner, ***** and he had his crew come on Nov. 17th to caulk around the joints and seams. Our SECOND, leak happened on February 27th, 2023 just as first leak, ANOTHER LARGE PUDDLE OF WATER formed ON INSIDE SILL, We called ***** and he told ** " well, its not really a NEW window, and windows swell and shrink with weather changes". We reminded him that this ALSO HAPPENED LESS THAN 2 MONTHS of his install and that in the 50 YEARS of owning houses, we've NEVER has water coming INSIDE OF WINDOW, after rain , and that this ISN'T "normal condensation" or weather related swelling or shrinking ! On March 1st, he sent "***" to come out to re-caulk inside and outside of actual window... and *** said he thinks he "got it now ". We told him if this happens again, WE WANT A NEW WINDOW, as it has a LIFETIME warranty. Our THIRD LEAKAGE occurred on March 16th, we left a message on Bobs phone. He texted back and said he's out of town, and will call back after 2. On March 28th, we texted him again to remind him, that we are still waiting for a return call. Today, March 29th at 1:16 pm, *** texted that he was on a roof, and would call back when he's done. We haven't heard from anyone STILL. We told him on the last leak, that if this happens again, WE WANT A NEW WINDOW, as water coming inside after rain, ISNT NORMAL and we are afraid of mold and water damage in the future and ESPECIALLY since window has a LIFETIME WARRANTY. We are leery of even letting this company attempt another install, and would probably accept a total refund too.
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