ComplaintsforTaco Tierra Inc
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
3/17/22 $6.90 Business requires consumer community commitment to remain in business and I am pointedly in full disagreement with an across the board service fee for credit card transactions at Taco Tierra. Today I chose $4.75 lunch special plus a package of 2 cookies. When I got home my brown paper bag had a wad of napkins and the lunch special of 2 tacos. No cookies. So, in retrospect Taco Tierra charged my credit card for a service fee on items from their menu that was not securely served to me. Rising gas prices and living at the other end of the county, I did not choose to make a return trip to Taco Tierra to see about getting my cookies. I called. The only servitude offered to me was my coming back to the store to get my cookies. They do not do refunds, cancel sale of purchase or anything to relieve my expensive credit card transaction. I disagree with Taco Tierra not immediately offering to reimburse my credit card the amount of the 2 cookies plus the percentage of the 3.95% service fee originally charged me. It's almost as bad as a scam. For every purchase this specific cross the board 3.95% fee is charged countless times to customer after customer after customer-with them not making amends monetarily when mistakes occur. Taco Tierra is based in Illinois with operations crossing the state line Indiana. Please monitor their business handlings and please address this issue. Enough is enough. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.