ComplaintsforRochester Homes
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New Modular home was delivered with numerous defects and after 12 months Rochester homes has not fixed them after our repeated phone calls. Back door wont close and it rains into our house and we cant lock our door. Outside door jams are falling apart, busted/cracked kitchen cabinet, paint missing from door. My wife and I are elderly and I am handicapped and this company is taking advantage of us.Business response
09/07/2022
Rochester Homes operates through a network of authorized independent builders that a homebuyer works with and purchases the home through. This Authorized builder in return is responsible for all on-site work to complete the home and any service request that *** come up. There has been a misunderstanding in the communication, and Rochester Homes has now stepped in to rectify this and aid in getting these issues resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.