Business ProfileforV & L Plumbing & Heating, Inc.

We chose ***** Plumbing to ********************** our kitchen water because shopping local & supporting a business in the town we live in is important to us. On 5.23.24 a plumber came out to give us an estimate for the job. He said that ***** charges $130 an hour & on the written estimate it says that materials are additional. He never said or wrote anything about travel time. They charged us $95 for this estimate & we paid it on that day.When the plumber returned to disconnect the water on 6.5.24. He was here from 3p to 4:30p but on the invoice he wrote 5p. I asked why. He said that covers his time to travel back to the shop. The shop is in the same town we live in. According to ****** it is 1.9 miles from our home & a 5 minute drive. Essentially he charged us an additional $65 for a 5 minute drive! This additional charge was never disclosed to us. They also did not charge a travel fee for the estimate. But, we paid the total balance of $285 (which included the extra $65) anyway on 6.5.24. The following morning I sent an email to ***** to share that we think that it is only fair that this additional, inflated travel charge be disclosed at the time of the estimate since it is apparently part of the price for the job. I requested a phone call from the owner of *****. We did receive an email from the service department, which wasnt helpful as her reply completely missed the **** as she never addressed the lack of transparency with the travel charge. Days have passed now & the owner still has not called as the service department stated he would. They also will not return our emails as we continue to attempt to solve this issue. The plumber was scheduled to return to reconnect our water on 6.7.24. He did not show up. We did not cancel this appointment. ***** did not call to cancel this appointment. They just stood us up. Needless to say we feel deceived & fooled. We are now asking for the hidden $65 charge to be refunded to us.