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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to find out the status of my order I placed in person on 8-5-2023. I was told when I placed my order for two custom T-shirts that it would take 4 days. I have tried calling several times and messaged once on Facebook to see if I could pick up my order. Was told on Facebook they were closed 18-20th. And they didn’t explain that my order wasn’t ready..tried calling several more times and finally onAugust 26th I got an answer and told me the store was closed was told there were problems with quality on my order and other personal issues and that order would be in Monday 28tj and they would give me a call. They never did call me back and now won’t answer calls or texts and are not open on their posted hours.Business response
09/12/2023
We have spoke with **** ***** multiple times, even during non business hours in regards to personal tragedy that was happening that week. All other customers were very understanding. Yes our store was closed due to death & other issues.
We attempted to refund **** ***** to the card she paid with, but there is an error on her end with card that we can not refund to card. We have reached out to **** ***** to let her know to stop in for a cash refund, in which she replied with telling us to deposit into a PNC bank account or Zelle, both of which we are not doing for record purposes for our business.
She is more than welcome to stop in for a cash refund.Customer response
09/13/2023
Complaint: ********
I am rejecting this response because: I do not understand why they want me to come into their store to receive a refund. I gave them 3 options to return payment. The first was to use an online payment processor , the second was to deposit in my account at PNC Bank, which is located 5 doors down from their business basically in the same building and is the account in which I used to purchase these items with my debit card. And the third was to mail BBB a check on my behalf. They made it sound like there was a problem on my end in receiving a credit directly to the debit card I used and that is not true. They also had excuses on how the could only do cash refund which doesn’t makes sense. The are still making this a personal issue and basically questioning my empathy and understanding. I have a family business and sometimes this offers the ability for flexibility and more often it still requires sacrifices and to get the work done even “after hours”. These are some of the reasons that this situation upsets me and I do not feel like I should appear in person to receive a refund and can’t understand why they would want an upset customer to be in their store.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.