ComplaintsforHoliday World & Splashin' Safari
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My wife won 2 one day admission passes and $155.00 in gift cards to the park. The passes were good through 2019. I emailed Holiday World and asked if they were still good. We weren't able to go at first and then had a death in the family before Covid hit. I was hoping that the passes and gift cards would still be honored. I was told that the passes had expired and the gift cards were only good for 3 years. I could see why the passes were not good but I thought that gift cards had to be honored for at least 5 years. I do have the emails available if I should send them.Business response
12/16/2022
Business Response Thank you, BBB, for reaching out to us. The tickets for 2019 expired that year, but we might be able to help with the gift cards assuming they haven't reached their 3-year expiration date. I will reach out to this Guest this morning. Thanks again! Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I think the gift card expiration should be extended through next year. We went to Holiday World 2 or 3 times a year for many years but suspended our trips because of the covid-19 pandemic. Business Response I was able to contact the Guest. He sent me pictures of the gift cards for me to verify. I was able to see that the gift cards were loaded on 9/28/18 and that there is a $0 balance on both cards. Our gift cards are good for three years. The rules were printed on the back of each card, which also included a gift card weblink for anyone to review: holidayworld.com/holicash. Unfortunately, the expiration was more than a year ago, and we cannot reopen financials from those years. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) My response to Holiday World was:Thank you for the quick response ******* but after thinking about it I really don't think that is fair.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.