ComplaintsforNapleton Nissan in Schererville

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 1/22/24 I purchased a brand new vehicle from this dealership for 35k. During the month of January this dealership was advertising on its website that anyone who purchased a new or pre-owned vehicle before 1/31/24 would receive a free gas card valued at $300. After the sale was completed and I took possession of the vehicle and left the dealership I realized that the gas card hadnt been mentioned at all. I called the dealership the next day and had a conversation with the salesman who sold me the vehicle and he says that the free gas was only for vehicles purchased at MSRP, but he wasnt sure. A few days after that the executive manager of the dealership sends me a text thanking me for my purchase and an invitation to contact him with any questions or concerns. I voice my concern through text about not getting the gas card and he responds by saying that maybe the gas card incentive was worked out of the deal to help me reach a lower payment, but he was going to do a little research and get back me, which he never did. The advertisement for the free gas did not state in any way (not even in fine print) reasons why the free gas would not be given out. Napleton Nissan falsely advertised a free gas card and then reneged upon that advertisement.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2016 Cadillac XTS V Sport with ****** miles from Napelton Nissan in Indiana. I found the car online it was the car I wanted, I live in ********. I called and spoke with a salesperson on the phone they got me approved for a loan on the vehicle I flew out to pick the car up 2 days before this past Thanksgiving. The car looked great. I drove it around the block seemed fine. The online price of the car was ****** when I signed for the loan the selling price changed to ******. They never gave me an explanation why they bumped the price on me. I took possession of the car after I signed all the paperwork including a form that stated that they do t owe me anything once I leave with the car. I drove for a couple hours on the road headed home to ******** and I noticed the car drove really rough. It wasnt absorbing the shock of the road it felt like I was going to crash driving this thing home I called them about it the very next day on my way home trying to make it for Thanksgiving and the sales manager **** seemed to want to help and had me speak to the general Manager *************************. **** was arguing with me making my problem. Try to make it out to be like i was lying. But the car drove horrible. I got home and the next day had the dealership down the black from my house drive the car and look at it. I was correct for saying the car had a major mechanical problem. The mechanic said I had to bad shocks on the car and a blown strut. Not only was I not able to drive the car for a week after buying but I had to spend another $3,000 to fix before it was drive-able. *** called and left the general manager a message and emailed him several times but I think he block my emails because the email he gave me the messages arent going through I called and left messages on his voicemail and I get no answer he was suppose to let me know how corporate was going to rectify the issue. I want to be reimbursed the money I had to spend to fix the car. May the buyer beware!

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle on 12-17-2022 and refinanced through my ************ shortly after the purchase. I was offered a extended warranty for the vehicle as it was Certified Used. After refinancing the vehicle i notified the dealership in writing within the required 30 days that i wanted to cancel the extended warranty. I provided all the necessary paperwork as listed in the warranty plan. I have called numerous times and sent numerous data that was requested and still have not received the return of the cost of the warranty. I have contacted the Warranty provider The Mechanic Agreement # PN2894193. ****************************, *** ********************************************** *******, ** ***** @ ************* and have been referred back to dealership. Have spoken with Mr. ******************************** Manager @ Napleton Nissan ************ numerous times and have been promised it was being processed. This has been a very unpleasant experience and the end result will cause my financial issues as i have to purchase an extended warranty on a vehicle that has been driven for 6 months while awaiting a refund. The purchase cost of this warranty was $2448.00. I completed every requirement that was listed in the warranty agreement regarding canceling the policy in a timely fashion.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I went to the dealership to purchase a vehicle, They only gave me 2 to choose from don't even know why my credit is good. They vehicle I purchased is a 2016 Nissan Rogue. It in the evening and dark outside so really didn't to see it well. I took it for a test drive will the salesperson but was only able to take it for a block which really wasn't anything. when I took te Rogue home I noticed that it needed a lot of things. Shocks, the seat covers were all stained and a lot of big lumps it was also very dirty the seats and the whole SUV. Then the next day when I open the trunk the back part of the inside fell off. Also when I first went in it the rear view mirror fell when I tried to adjust it. So when I went back the next day to give them information on the trade in I let them know that I didn't want it. They said they would fix everything but that they can only put seat covering on the seats. Mind you this is a vehicle i'm paying $27,000 for. So I left it there so they can fix it. Then that night I kept on thinking about it. $27,000 and seat covering, no that does not go. I looked up the value of that vehicle and it valued for only $17,000 and that was a Rogue in good condition. I went back to the dealership and told them I want to speak with the arbitrador and they told me that I had to go through you guys the BBB.I want to file a court claim because they really ripped me off. Oh and another thing I looked up this vehicle and there was 6 recall on it which they never did fix. He said he did care that was my problem. Now that I reported this to you can you let me know if I can take them to court. I also have witnesses for both occasions when I spoke to them. When I went in this last time I told them I wanted to speak with an arbitrator and they gave me your website. So I'm taking it that the arbitrator did not want to speak with me so I feel my next step would be filing a court claim. Also letting the BBB know.Thank you

  Customer response

  02/25/2022

  Yes I would like to continue forward with the complaint and will Pay the fees

• Initial Complaint

  02/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I agreed to purchase an 07 ***** Silverado. I way over paid and paid $1,000 for tires. *********************** said hold on, Theyll change oil. Oil Light comes on before I leave. I call him back, he says fluid has to get flowing it will shut off. On way home Im watching oil gauge, temp. Light never went off. Its still on. Two days after I purchased I called Dealership. Lady tells me to bring in. I waited couple days because I was sick. I call *** before I make the drive. He said as is and theres no record I called. I said I hooked a computer to it. It saaid sensor. *** assured me the sensor was oil light and my transmission is bad. I said I know I over paid and I know its dinged up but he seen my income and knows Im on disability. I have no way to pay for a transmission. Ive emailed **** the manager twice. The bank called them. Im now going back to Dr for ptsd. These people have all my info.I havent owned a vehicle in 10 yrs. Im trying to leave a mentally and financial abusive relationship. Now Im set back more. This man intentionally sold me a bad vehicle

  Business response

  03/04/2022

  We are very sorry you are having a problem with your vehicle but unfortunately you purchased the vehicle "As Is' and refused the warranty option in the finance department.  The form you signed stated the dealership was not mechanically responsible. You test drove the vehicle prior to your purchase and we were transparent that the truck was a less expensive older vehicle with high mileage.  We understand that things have come up but we have followed the process to ensure we are not mechanically responsible for this vehicle.

  Customer response

  03/24/2022

   I am rejecting this response because:
  
  

  In their response they said as is. Then said I was offered a warranty n declined. Not true. They saying I took the extra insurance but denied a warranty? 

  You know I went there because I thought ******** **** wouldn't ruin their reputation over an 07 Silverado. Wrong! I could have went to junkyard n pulled a truck out for $200 and took same chance.

  Also why was the window broke out in back and tires roasted off? 

  And lastly when I test drove truck the oil light was not on. After they changed the oil it came on. He reassured me it'd go off as I drove.

  I'm not from area. I asked what's a good way to go around there to test drive. He suggested the subdivision across the street. Trucks not going to go in 4th gear in a subdivision.

  I'm wondering am I the only one he's done this to? 

  
  

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased the Jeep in June 2021. We had 2 issues with the jeep prior to us buying it. One was the sunroof and the other was the leather being torn and they were going to pay to have it replaced. The sunroof was not working when we test drove the truck along with the sales person. When we took it back "because it wasn't doing it all the time" they said they had nothing to fix. So my husband recorded it finally not working. Nissan also told us that our warranty we can go to any dealer and it is best to just use a Jeep dealer. So with the sunroof not working again we took it to the jeep dealer and they would not cover it under warranty. So we were charged for them to look at it. We also took the jeep to the jeep dealer to have the seats looked at since they are not heating .... again the dealer says it is the problem with who did the job on replacing the leather. Again charged for them to look at it since it was nothing they can fix. I reached out to the GM and he said well since we did not bring it back to them (which they told us before to take it to a jeep dealer) that they will not refund our out of pocket costs and will not fix the issues that have been an issue since we bought the truck. I requested to speak to someone other then the GM and he said that he is the finally person and he was not going to help with anything it was not his problem since we took the jeep somewhere else. The seats would not be an issue if they did not replace them and the sunroof was an issue when we purchased the truck.

  Business response

  12/30/2021

  I am the GM of the store mentioned in the complaint. I counseled the customer the best I could. On all used car purchases our customers sign an AS IS form stating the the dealership is not responsible for any repairs once deliver of the vehicle is finalized. Being a good company we still try and make sure our customers are happy, even with 0 legal obligation to do so.  Our service dept. looked at the sunroof and could find no issue. They then informed the customer to try a Jeep store because they would be better equipped and have a better understanding of the vehicle. The customer purchase an extended warranty that does cover the sunroof and is good anywhere in the country. I cannot be help responsible of what another shop decides to charge a customer for a diagnostic check, which is what they are being charge for, from the other store. The customer stated to me while discussing these issues that the Jeep dealer informed them that the heated seats were working fine and reaching the correct temperature, they claim they can not feel it because of the custom leather they insisted be put in the vehicle. I advised them to contact the company that put the leather in and see if this is a common problem and if anything could be done about it. I have done my best to advise the customer in the best way to handle their issue and see no further obligation on our part. When they contact the custom leather shop and have a solution to the issue, I would be happy to look at and consider any fault the dealership is responsible for. If you have any further questions or need any further information, please feel free to contact me. 

  Customer response

  12/30/2021

   I am rejecting this response because:
  
  The sunroof was an issue and addressed at time of purchase. Since it was not doing it the time you had it you could not fix it. We were told to take it to the Jeep dealer which we did and it is not covered under this great warranty you sold us that covers “everything” because that does not cover fixing the sunroof. So this was an issue that was noted at time of purchase so yes you should be responsible to fix it . This is not a new issue. The leather seats we did not “insist” on having them brand new. The sales person knew this was the reason for us walking away from purchasing the Jeep . So of course in order to get us to buy the Jeep you offered to have them repaired. Of this never happened again we wouldn’t be paying to have the seats fixed. Also the warranty won’t cover now because the seats have been modified so the warranty is void for the seats. So yes as a business owner you should feel obligated to correct these issues . 
  

  I will continue to voice how you as a GM  handle business and will not be purchasing anything from this business further. And will make sure my reviews are heard. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩