ComplaintsforBMW of Schererville

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I own a small business and my car is a company-owned vehicle. It is a 2021 *** X5 with ****** miles on it. I received the notification from the vehicle that service was due and scheduled it at the local dealer for oil change, filter change, and tire rotation, all routine services. I was surprised to get a notification that replacement of four tires was recommended, as was alignment. I called the service advisor assigned to my car, ***********************, questioning the need for tires as they are still at relatively low mileage. She emphasized that they were all in need of replacement and maybe it was due to wear from the alignment. I expressed my doubt but authorized the recommended services since it was getting later in the day. When I got home from work and had time to review the images of the tire report, one of the tires was listed in like new condition, one listed as having some central wear but not in need of replacement, one was listed as not in need of replacement, and one was listed as recommended for replacement soon due to some outside tread wear.I called the service department and asked for ***, and her phone went to voicemail. I called back and spoke to *******, who said they were closing soon and he couldnt look into another advisors records. I did not get a call back from ***. I am the solo owner of a small business. As a woman owner, I have been advised by the *** that I am considered a disadvantaged business owner. I think that the repairs needed were directly and intentionally misrepresented and I wish I had time before then to go through the website with all of the reports before I paid so I could get my car back.

  Customer response

  04/05/2024

  I'm pleased to say that the management at BMW of Schererville contacted me and we came to a reasonable resolution of this problem. I offered to withdraw this complaint. Would someone help me to do so?
  
  Please feel free to email me at this address or call me on my cell at ************. I also left a message on the operator voicemail at the phone number in the email.
  
  Thank you and I appreciate your helping prioritize resolution.
  
  **********************
  

  
  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a pre owned 2021 ***** crv last week .via ************ A sales contract was signed and I provided my credit card for a *******cash deposit to secure the transaction and scheduling delivery for tomm Jan 31st 2024.I received an email this morning from ****** stating that *** scheterville, sold the car to someone else!This is illegal and unethical at best..I have a signed sales contract and gave a deposit.I want the car and this transaction honored!!Unethical company and business!!

  

  Business response

  02/10/2024

  Spoke to the client and offered our apologies and a similar vehicle that we have in stock.  The customer was kind enough to give us another opportunity but decided to go with a different car at a different dealership.  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traveled from out of **************) to purchase a vehicle from *** of ********** on 8/29/2023. Prior to travel, I communicated with *************************** (sales agent) and ************************* (Pre-Owned Sales Mgr) - who shared that the vehicle had gone through an extensive inspection by their service department and had repairs completed in excess of $6K. The Finance Manager, ***************************, confirmed that these repairs and **************************************** my purchase of the car included LoJack anti[-theft protection and a clear coat. The vehicle was shipped to and received by me in ** on 9/4/23. On 9/18/23 I took the car in for alignment to *** of ******** and was told that the alignment could not be completed because the front tie rods were seized and there were also leaks. The total of the repairs needed exceeded $4K. The warranty that I purchased from *** Shererville would not cover the repairs because they stated that they were pre-existing. I was verbally told by ****** that this would be addressed by *** of ************ I received follow-up calls from the *** of ****************************** and from ****** that I would receive a call back from ****** or ******. Despite calls and emails to ****** and the General Manager, *******************************, I have not received a response (email or call) as of the filing of this complaint. Additionally, I learned from LoJack, that the LoJack device was never installed on my car (despite having a Service Agreement from ******. She even shared that it was 'standard' for all of the cars, new or used, that they (*** of ************ sold to have the LoJack anti-theft system due to the high crime in the area. The lies, fraud/misrepresentation, unprofessionalism, and lack of integrity displayed by the senior leadership of this establishment conveyed to buyers/customers is beyond incomprehensible. I paid $29,959.63 for vehicle and $3,210.74 for repairs for existing conditions that establishment negligently avoided to repair.

  

  Business response

  12/15/2023

  Our apologies for the delay in response.  I understand the customers concern but it is very difficult to assist with a car at another facility.  We did speak to the client multiple times in regards to this matter and explained that to her.  The warranty she purchased did cover a good extent of the repair.  The car was inspected and in good working condition when it was sold.  I would say that it is in good shape for being 8 years old. Thank you and let us know how else we can assist.

  Customer response

  12/15/2023

   I am rejecting this response because:
  The Seller has not responded or called multiple times.  They have not responded to my multiple calls or emails.They have not retuned any calls or messages. The car does not have LoJack as outlined in the purchase agreements. The warranty does not cover any of the repairs they sold to me. The warranty company stated that all were pre-existing conditions (like the visible leak). 
  
  

  

  Business response

  01/08/2024

  Thanks for reaching out to me.  It is unfortunately very difficult us to assist with repairs at another service facility.  As for the LoJack - we are more than happy to install it on the vehicle at no charge.  The client paid $0 for the Lojack product.  I do not know how the client would like to facilitate the install being that they are out of state.  Please let me know how i can further assist.  Thank you.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2013 *** from this dealership in April of 2021 9 days after my purchase I had to send the car back to the dealership because there was black smoke coming from the tailpipe and there were several error messages on the dashboard. After the dealership inspected the car they sent me an estimate for almost 10k worth of damages that *** definitely knew was wrong with the car before they sold it to me! They agreed to fix the small issues, told me the muffler wasnt covered and that the timing chain on the car was bad and was going to eventually go out. At that point I had paid a $4,000 downpayment on the car so I told the service and CJ the operations manager that either they were going to fix the car or they were going to give me my $4,000 back. CJ verbally assured me that the timing chain and guides would be covered under the 3rd party warranty that *** provided during the sales transaction and he also emailed me the highlighted page of the contract telling and showing that the engine, timing chain and guides would be covered. On 7/18 I had my car towed to *** because it wouldnt start out was sent a TEXT message on 7/19 which was my birthday stating the engine, timing chain and guides had all gone out and that the repairs are almost $13,000!!! They only charged me $9 grand for the car so make it make sense! Today 7/22 I wake up to another text stating the warranty company may charge me $360 to break the car down! I feel like I shouldnt have to pay a dime because *** knew they sold me a lemon but I definitely wouldve gotten my $4,000 back if I didnt expect for them to provide me with the so called A rated #1 *** dealership in the *************** that I expected!

  

  Business response

  08/15/2022

  Good afternoon,

  ****************** warranty will cover the necessary repairs.  No further action is needed at this time.  thanks

  Customer response

  08/17/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer sold me a lemon and refused to fix it or take it back.I purchased a 2015 ******* Accent and they did not disclose the car has a bad motor.Despite of my attempts to return it, or help me fix it, the dealer continued to ignore all my requests.

  

  Business response

  03/18/2022

  ****** came in with his brother who is a mechanic.  They both checked out the car and test drove it and then purchased the car.  It is unfortunate that they are having issues with the car.  

• Initial Complaint

  01/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On or Around Sep 1st I called into *** to check on the availability of a 2012 X5. My salesman ******************* said it was available and a 1 owner clean car with no issues. I inquired about the high mileage and was reassured that this was a 1 owner vehicle with all service records in tact. I agreed to apply for financing. I was approved through a lender. The salesman told me that I needed to get the warranty in order for the bank to approve the deal. I came in. I test drove the car and was pretty satisfied with all but one issue. There was a bit of white smoke coming from the rear tailpipe. I thought maybe it could have a valve seal issue, which is common in these cars. I asked the salesman and the manager in front of each other if this vehicle had a history of valve seal issues or motor problems considering it was supposed to have all service records in tact. After going over the car I discovered a brake light on as well. The manager and salesman decided to have the car checked out by the service department to be sure there was no issue before i made my purchase.They brought the car back from service and assured me there was no issue and even if there was that the warranty would cover the engine if it happened to fail. After 2 days of regular driving I noticed the white smoke coming from the tailpipe. I went and smelled and it smelled like burning oil. I immediately called to get the car back to the dealer. A service appointment was made for 09/05/21 (Monday) of the next week. Once I got there my appointment was rescheduled for 11/03/2021 as this is when a loaner was available. I ended up going to **** ******* *** and was told this car had a potential issue and that I should return the car. I called Schererville *** to report what I had been told and I was told that i had t gt the car into service and nothing else could be done beyond that. So I finally get my car into service. After having my car for over a month I called and was told my motor was bad.

  

  Business response

  03/18/2022

  The issue was resolved.  The customer had warranty that covered the repairs - he is all set.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  During my purchase in November 2021 of a new BMWX3 2022, I was promised additional items. To date, I haven't received those items.

  

  Business response

  03/18/2022

  He claimed that we owe him mats and was provided those.  All set.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩