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ComplaintsforBishopp's Appliances
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Multiple appliances purchased from ******* Appliance to include a promised ** rebate of 10% of total purchase ($4685.10)= $468.00. Rebate not received from ** and no assistance offered from ******* Appliance for assistance with the rebate, other than a constant run-around about ** being contacted and ultimately responsible. Appliances were purchased from ******* only because of the rebates offered and promisedbut never received.Business response
03/21/2023
Company states it was the responsibility of the consumer to send in their rebate paperwork to *** If they failed to do that, there is nothing the business can do, as it was not the company's responsibility.Customer response
03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Appliances were not delivered and no serial numbers supplied during timeframe of the rebate. Rebate was promised as part of the sale.
Regards,
*****************Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased a ******* Washer and Dryer on 3/9/2022. I was told it would be under warranty for one year. I realize it is a ******* warranty but ******* has not paid the contracted service technicians so they have no one to service my broken washer. ( it will not spin). Bishops will not offer my money back or service my washer themselves. The poor salesman has been a go between and the owner will not return my calls. I want a refund so I will not have to deal with ******* products that are not able to be serviced. I feel Bishops should deal with the issue and let me buy another set.Business response
08/25/2022
Company has stated they have refunded the consumer's money.Customer response
08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not refund anything! My last communication with them on Aug 4, 2022, I spoke to *****. He informed me that they would not be refunding me for the purchase. He told me that they had contacted their ******* Representative and requested that my warranty be voided. He said that I had mentioned in a conversation that I do childcare in my home (3 Children) and that I should have bought a commercial washer and dryer so that would void my warranty. He said that ******* had 5 to 7 business days to decide. I requested to speak with the owner at that time. He said he would forward her my number and ask her to call. I never received a call from her. I have not had any contact with them since.
In regards to the washer. On August 22, 2022 ******* did agree to REPLACE my washer. I have not received any proof of a washer that will be delivered. I am still waiting.
Regards,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.