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          Swagtron has 1 locations, listed below.

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            • Swagtron

              7250 Vorden Pkwy South Bend, IN 46628-8473

            Business ProfileSwagtron

            Electric Scooter

            Current Alerts For This Business

            Misuse of BBB Name and/or Logo:
            This business has a history of violating BBB’s name and logo policy and has falsely stated BBB accreditation (or membership) or referenced BBB’s name in an unauthorized manner, despite BBB’s efforts to get the business to cease using BBB’s trademark. This use of BBB’s trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus, Inc.

            Contact Information

            7250 Vorden Pkwy

            South Bend, IN 46628-8473

            Visit Website

            Customer Reviews

            1.37/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            77 complaints closed in last 3 years

            46 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Hoverboards, Electric Bikes, Electric Scooters, Drones , Electric Skateboards

            Business Details

            Location of This Business
            7250 Vorden Pkwy, South Bend, IN 46628-8473
            BBB File Opened:
            11/24/2015
            Years in Business:
            8
            Business Started:
            8/15/2015
            Business Incorporated:
            8/25/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Swagway, LLC
            • Swagway
            • Hoverzon,LLC
            Business Management
            • Mr. Stephen Kowalski, Director of Product Development
            • Mr. Eric Music, Customer Service Representative
            • Ms. Debbie Tan
            • Mr. Nate Russo, Manager
            Contact Information

            Principal

            • Ms. Debbie Tan

            Customer Contact

            • Ms. Debbie Tan
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            77 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased an ebike for $900 for my son in Nov 2023 which he used most of his saving for. We got the bike and battery did not work, sent in an RMA to get a new battery in which we got in Jan. ** rode the bike around for a week and it stopped working. Put in another RMA to have it fixed, bike was shipped back to Swagtron which they received, did nothing with the bike and shipped it back. I got the bike back and it still didn't work. put in another RMA with Swagtron, shipped the broken bike back again in which tracking shows delivered and now have never heard back. Sent about 30 emails now asking for update and nobody replies. phone number doesn't work and now we are out of a $900 ebike. SCAMMMMM this company is and took money from a 7 year old boys saving.
            Read 76 More Complaints

            Customer Reviews

            27 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian W

            06/14/2024

            Is this even a real company? I bought my son a Swagtron Hoverboard for Christmas through Best Buy. The hoverboard never worked from day one - it would not even power on. I contacted Swagtron through their website for an RMA. A few days later, I was issued an RMA with instructions on how to send the hoverboard back. They even sent me a link where i could choose to purchase a *** label from them for $20, which I did. I have proof of tracking that it arrived to them, and now 8 months later, I still do not have a hoverboard. I have emailed their customer service once a week for several months with no response. The telephone number listed on their website does not work. The chat feature on their website does not work. Essentially I threw $150 out the window, because the hoverboard is never coming back, and I cannot get in touch with anyone. I never, ever give reviews, but please do not buy from this company.
            Read 26 More Customer Reviews

            Local BBB

            BBB Serving Northern Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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