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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
4/25/24 an employee picked up 2 checks, one for previous work completed due to pipe burst, and one as a down payment for restoration. I was told by the employee that the work would be scheduled for the week of Memorial Day. I did not hear from anyone. I sent ****** an email of 8/14/24 and did not receive a response. I sent a message through the 1st choice website expressing my concern and frustration. I received the response below. I responded the same day. As of 9/14/24, I have not received my check. <@*********>Sat, Aug 24, 7:44PM to ***** *****,$1200 check #**** Thank you,On Saturday, August 24, 2024, ***** ***************************************** wrote:I am sorry that ****** has created this situation. He was a no longer a part of our company for issues like you have experienced. We are still uncover open ends, lack of communication and logs and notes that appear not to be accurate *********** manager is out this week on vacation and will be back after this week. I will have her find your payment and issue the refund. Do you recall what the amount was? Again, I am sorry for this as this is not the way we run our business and treat clients. Thank you,It appears as though the communication and lack of follow through is systemic and not dependent upon one employee.
Business response
09/18/2024
On Monday, September 16, 2024, I telephoned our customer regarding the ******************** complaint. Customer did not answer the call so a message was left for a return call. Customer returned my call on Tuesday, September 17, 2024. An appointment was made to meet with the customer in the afternoon of Tuesday, September 17, 2024. Upon meeting with the customer at her residence and discussing the details of the complaint, I apologized and refunded her deposit. The customer told me how pleased she was with the technicians and the mitigation work that was completed. The customer indicated that the repair work had not yet been completed as she was waiting on her refund. I asked to see the damaged areas and after viewing them, I offered to have 1st Choice make the repairs at no cost to her. She agreed and, due to the fact that she will be out of town until Tuesday, September 24, 2024 she will be calling on Wednesday, September 25, 2024 to schedule the repairs
Customer response
09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.