ComplaintsforBest Nail Spa

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  5/31/2022 I came in to get a fill on my acrylic nails. The owners son was the one who worked on my nails. His mother drilled through my natural nail leaving a painful hole that goes down to my nail bed. The nails were very poorly done. I came back the next day to get the nails taken off and to get a refund. I showed my nails and pictures of my nails to the owner who tried to tell me there was nothing wrong with them. She said they would take them off but not give me a refund because they dont give refunds. I was not aware of this policy before I getting my nails done because it is not posted in the salon nor is it communicated at checkout. She said its on their website, I went to check and it is listed under a tab you have to navigate to called about us. She offered to redo my nails but she had already drilled through my nail once and this was my second visit getting acrylic nails at the salon and both times were bad experiences. So I wanted a refund so I could go get my nails done somewhere else. Because the no refund policy was not properly communicated or advertised I believe I should get a refund for the service . At the very least the business should be forced to properly communicate a no refund policy

  Business response

  06/14/2022

  Matters were settled within the salon.  We do have a NO refund policy.

  Customer response

  06/15/2022

   I am rejecting this response because:
  
  They stated matters were settled within the salon. I do not feel that’s true because I believe I was misled and wronged and the salon has not indicated that they will do anything differently like inform other clients beforehand that they cannot get a refund even if their services are poorly performed. It is simply not enough to have your no refund policy hidden within a binder, it should be visibly posted. I don’t plan on coming back and it’s obvious the salon doesn’t care enough to make this situation right financially so the least they can do is not mislead and mistreat future clients.

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