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Complaint Details
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Initial Complaint
03/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I hired this company to take wedding pictures for my daughters wedding. They did take them on 9/25/21. I paid them in full $2762.50. We have not gotten the pictures. The owner has been asked numerous times when we will get them and he says tomorrow. Today was the most current encounter with him.Business response
04/17/2022
I deeply regret that it has taken so long to get your wedding photos and video edited. I'm pleased to announce that they are all online, including the video. Please let me know if there is anything else I can do and if there is anything I can do to make up for the delay.
https://www.dropbox.com/sh/d887avi8tvsra1y/AAATdlWPnzY8wIuo5NDxFwLva?dl=0
Thank you for your patience. I hope that the quality and quantity (***** photos) will make up for the substantial delay.
It was such a pleasure to photograph ***** and ******** wedding. I hope that these will allow you to remember that special day for years to come - even though they took almost 7 months to get to you!
Customer response
04/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though the business continued to delay delivery up until the day they responded to you.Thank you.
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Contact Information
228 W Colfax Ave
South Bend, IN 46601-1607
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.