Business ProfileforHere or There RV Repair, LLC

Contacted business to have RV repairs completed. Called 3 times to find out how the company worked to ensure I received consistent responses. Was told they view unit within 1-3 days, call with estimate, order parts and work on unit in **** days (with a few days leeway due to schedules). I dropped off unit, provided full written instructions, including drawings. I walked the associate through each item in detail. I provided a second list, in writing, per their request. No call received by end of third day, so I called. Unit had not been looked at. **** answered phone and was very belligerent about the fact that I was calling after only 3 days and that the unit was still 5th in line. I got off phone because I assumed she was having a bad day. Called back 2 days later to check on status, as I still had no estimate or update. **** then stated I was 10th in line and they had no estimate and that it had not been looked at. I contacted a 3rd time the following week to find out why no estimate had been provided and lady just stated that she would get the unit back to me by my deadline (17 days) and she ordered parts (still no estimate). On Aug 2nd I received a call stating unit was complete (no estimate). Arrived to pick up unit and cost was just short of $1663(no estimate..and would not have approved this...out of budget). Of the things listed to be done, two were done at a much higher cost than expected. **** needed minor repair; they replaced a 30" **** with a 24" **** that does not reach ground and is not mounted correct (like putting a bike tire on a car...not even appropriate). Frame damage existed and was the primary reason the unit was brought in, they completely ignored that but charged me. In the end, two out of 8+ items were actually performed and the a third item they did actually made the trailer worse, not better. **** barely even reaches ground. Asked to speak to owner, they refused. Tried 3x to resolve. Require refund of **** and frame. See invoice.