ComplaintsforAnn's Bridal Bargains

• Initial Complaint

  02/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 2/06/2022 I ordered wedding invitations from this site. Realizing that I needed a larger quantity that I ordered, I called the customer service number listed, only to find it has been disconnected. I then tried to chat with a representative and the page could not load. I then tried to email the email listed and the email was rejected. I looked at my bank account, and sure enough the amount had drafted from my account. I cannot find any contact information for this company and it looks like when searching the address that is listed, it is bogus!

  Business response

  02/24/2022

  Hello *****,

  I located details regarding the order ******* placed, our system shows the following:
  
  ·         ******* placed an order with Ann’s Bridal Bargains on 2-6-22.
  
  ·         Our system assigned her a customer ID# ****** and an order #********
  
  ·         Her order was placed on hold for payment, the credit card she provided did not authorize and as noted below on Q/A Order Change line, ******* instructed Nancy Nuebert – our Accounting Rep to hold her order until she called back with a new card number.
  
  ·         She called back in with a new card and her order was released 2-9-22 at 9:12 a.m.
  
  ·         Additionally, our records show she called in on 2-8 at 3:01 p.m. to request we increase the quantity of her order. Our CS rep Kayden  B spoke with her and did increase her qty of invitations as instructed.
  
  ·         Once credit card# was provided we released her order and it was printed and shipped on 2-10-22.
  
  ·         UPS tracking confirms she received delivery 2-14-22.
  
   
  
  ******* stated in her complaint she was unable to reach us, whether phone, site chat or email. I’m unable to provide an answer as to why that issue occurred with her.
  
  We have made no changes in our contact information and just prior to writing this email I checked all three methods of contact and each worked properly.
  
   
  
  Looking over the timeline of events, I feel it reflects we did take care of this customer fully.
  
  ·         She placed her original order on 2-6-22, and her credit card declined and ******* asked we place her order on hold until she gets us a new card.
  
  ·         She filed her complaint with the BBB on 2-7-22 after not being able to reach us. (reasons unknown)
  
  ·         She called us on 2-8-22 about changing her qty, speaking with our CS rep Kayden B (as shown on the screen shot of our system below), and he made the change ******* requested.
  
  ·         2-9-22 she called and provided us a new card # to use. Her order was then released into production.
  
  ·         2-10-22 her order was printed and shipped
  
  ·         2-14-22 her Package was delivered
  
   
  
  My belief is that this situation does not warrant a refund, and I’m wondering if she feels differently about her customer experience since filing her complaint with the BBB on the 7th. As stated, I have no idea why she was unable to connect with us after placing her order,
  
  but records show she had no issues contacting us from the 8th on and we did complete her order fully and she received the finished product. I trust she is a satisfied customer with the product received, we’ve had no additional conversation with her to suggest otherwise.
  
   
  
  I welcome your thoughts on this matter, so please feel free to share.
  
  Thanks,
  
  Darryl M
  
  Director of Operations

  Customer response

  02/24/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  
  ******* *******
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩