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Business ProfileforBrooke Pointe Inn
At-a-glance
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Business Details
- Location of This Business
- 4906 E 1200 N, Syracuse, IN 46567-8275
- BBB File Opened:
- 12/16/1997
- Years in Business:
- 30
- Business Started:
- 5/5/1994
- Business Management
- Mr. Ben Plikerd, President
- Ms. Kari Olinger
- Contact Information
Principal
- Mr. Ben Plikerd, President
Customer Contact
- Ms. Kari Olinger
- Additional Contact Information
Fax Numbers
- (574) 457-2646Primary Fax
Email Addresses
- Primary
- (574) 457-2646
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
jerry D.
02/22/2024
Brooke Pointe Inn Response
02/27/2024
The customer was not even aware he had signed up for our program and was upset to find out he was being charged since he had not reached out to cancel this program with us.
Upon attempting to reach the customer through the provided contact information, it was discerned that the telephone number on record was associated with a landline that has since been disconnected. Despite multiple attempts through calls and texts, no communication was established.
Furthermore, it was noted during our conversation that the email address registered in our records is no longer valid and has been replaced. Numerous emails informing the customer of an outstanding balance were sent to the outdated email address.
Regrettably, the customer did not apprise us of these contact information changes, leaving us with the recourse of dispatching correspondence via the United ********************** Once we had a phone number from his multiple voicemails we were able to start communication.
It is essential to clarify that the customer's services remain active, and they are welcome to avail themselves of the benefits for which they have made payments.
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