Business ProfileforBrook Pointe Inn

On 01/01/2023 our loyalty program was renewed at $80.99. We have had several issues with being able to use the program benefits. Every time we try to reserve for a weekend day they refuse saying that all available nights on the program are used. (I would like to see proof of this.) ********* itself has issues as well that we brought up in a 2-star review (we also addressed the loyalty program). We have learned that the hotel has a bogus "policy", that if you give them a 2-star or lower review, they will BLACKLIST you and will not rent a room out to you. They have REFUSED to honor the loyalty program nights and REFUSE to provide a refund. They are not providing what we paid for. Therefore, we consider this fraud and theft of our money. The documentation they have provided is fictitious. They claim wording that was never provided as shown in the attached. They also refused to provide a Credit Card receipt for the payment until we filed other complaints against them. We demand a refund for the $80.99 paid for services/products not rendered. They have several very low reviews for being rude and the responses basically attack the reviewer in an unprofessional manner. Our customer number is *****.