ComplaintsforOrscheln Farm & Home
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Facilities Issues
- Status:
- Answered
On multiple different occasions, we have gone into this establishment and observed dozens of chickens that were bloody or injured. We purchased and have taken home more than 3 dozen injured baby chicks. With many more left behind. They have entirely too many baby chicks. Their living conditions are absolutely awful. No heat for babies and most times no water. They left two babies on top of a feed container and when asked why, they stated “they’re gonna die anyway, so we are speeding up the process.” They continue to get more and more baby chicks when they don’t have the room or ability to care for them adequately. They were formally known as Orschelns, but are now Bomgaars. This has been an ongoing issue for a long time and something needs to be done.Business response
06/16/2024
The issue was being resolved when the customer was here. We have a "hospital" in our backroom to take injured chicks to. We always try to remove all injured chicks from the sales floor and take them to the "hospital" to rehabilitate them. We always keep heat lamps on them when it is necessary for them to have one. The pens are always cleaned on the morning as well as the evening shift. This includes cleaning the pens, cleaning and filling waterers, and filling the feeders. The associates always check on the chicks throughout the day as well.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.