Business ProfileforTerre Haute Kia

The sales staff and service department were great. HOWEVER, when we traded in the vehicle elsewhere we contacted them for a refund from the service contract. they said it would be a few weeks, that would mean end of June beginning of July. It never came. My husband had various interactions with **** the Finance Manager. Finally, today I reached out, business professional but firm and called him (Sept 29, almoat 3 months later). I started by trying to explain what had happened and he cut me off, so I said please let me finish what I am saying. then when finished he said "do you want to call the warranty company then?" I said no that is your job not mine. He said well I did my job. I said apparently not or we would know when this would be addressed. He HUNG UP on me. I was not yelling or rude just honest. But we aren't done! I then proceeded to call back and ask for the ** I was placed on hold. 9 mins, then the young man said he isn't available he just took someone out for a test drive. I said well who should I speak to then? he said I don't know. I said well how about the owner, he said "if he answers, good luck". I said well this needs addressed. He said the ** will call u, I said ok... then paused...... do you want my info I asked? No I have it written down he said. I said well most people would say I have your info ill have him call, you are all lacking on customer service skills, he said goodbye smuggly. It's been over an hr and no call back. The plot thickens then **** had the audacity to text my husband "the check went out yesterday" while I was waiting on hold for the **. Acting all nice via text. My husband called him out via text for hanging up and received no apology or even a response. We will not use this company again. Terrible customer service.