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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I made an appointment months ago for your store in ***********, In. for 06/12/2024. I received a text asking if I was going to make the appointment. I replied yes to the text and then I received a reply saying thanks and that you would see me at the appointment. I drove to the office to find it closed. The sign on the door says the office is open on Wed, Thurs, and Friday. This is not the case. I called the office in ******* because I know they are connected. I was told that there was a new woman but that she was in ***** today. She had the new lady call me. She said that they called me yesterday to let me know they had changed the office hours at the ***********, In. location. She said they left me a message, neither is true. I didn't get a call or a message from Beltone. This office has had several issues in the past and now they are continuing. There is no excuse for making me drive to *********** when the office is not even open. And worse, there is no excuse for lying about calling me and leaving a message about my appointment. I don't see how you stay in business with practices like this.Business response
06/14/2024
Another one that should go to the local office.****************************; | Senior Director Customer Care | M: ************ | D: ************ | ********************************Beltone | Customer Care | ************************* #2W | *******, IL 60661 | Beltone.com | preferred pronouns: he, him, hisInitial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a pair of hearing aids from Beltone. They tried unsuccessfully to get them to work properly, even sending me to another one of their offices to see of they could get them working properly. Since they could not get them to work properly I returned them. They refunded most of my money but charged me a restocking fee. Since they never did work properly I do not believe they should have charged a restocking fee. I would like them to return that fee.
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