ComplaintsforDorsett Automotive

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The last day of May 2023 I as a 20 yr old went to make my first big purchase on my own to buy a car so my sister and I can get to work. I was desperate for a car that would be dependable and was assured I was getting a good car with a great warranty. I feel they really hyped the warranty knowing I was worried about something dependable. I started having issues & when checking the oil it kept being low, I kept having to put oil in. Talked to service,******* told me since it had oil in it right then they can't see the problem that I would have to bring it back every week and let them see. No warning lights ever came on. Not tire pressure, not oil, not check engine. Car is running rough, idles rough, doesn't want to go. I'm scared to drive it. Take it in for repairs, Oct 3 get it back cost me $1200.00. I was told my warranty was basically useless for this and wouldn't cover by *******. I take her at her word and no warning lights still but still using oil and still not running right. I call and get no where, playing ph tag, ignored, and gaslit like there isn't really a problem and I'm just being dramatic. Called again in Jan bc at this point I am scared to drive it all. They tell me I can bring it in and pay more to get it diagnosed AGAIN. I can't afford to just keep paying for them to diagnose and say they fixed something that is obviously still an issue. I told them all that. Before all of that I even asked them to just buy the car back and they told me sure if I had thousands to pay the difference. Which they knew I didn't. I basically had to find a new way to go while still paying for one I can't afford to fix and too scared to drive. I had to ask my parents for help bc my autistic sister also depends on this veh. Since jan when the oil was changed it has been driven less than 500 miles. So I have been paying for a car that broke down and was in the shop 4 months after I bought it and has basically been undrivable for half of the yr I owned it. I have rcpts

  Customer response

  06/07/2024

  I needed to include more details that would not fit before. Since *****'ve had the car checked for fault **des, still not one warning light has **me on which every mechanic I spoke to said that's not only odd it's a hazard and suspicious since it does in fact have active fault **des that should make at the very least the check engine light **me on. One mechanic said that he's heard of this before in **nnection with bad cars that dealerships can't get rid of(lemons)bc of issues. One of the reasons they gaslit me over issues I said I was having was bc they said no warning lights were even on. I called again several weeks ago about it I was told by ***** well I'll give you the first hr of diagnostics that's it. A reader was bought to check my car for fault **des, it was checked by autozone, and a mechanic who all got fault **des but not one warning light has **me on. We had spark plugs and ignition **il all replaced, a new battery put in also. Still not driving right and I can't get anywhere with the car **mpany. Not to mention I read up that the owner may have a stake in the warranty ** and that I'm not the first to think this warranty is just something they push with no real info on it or maybe knowing they are never going to pay out anything on it. I don't know but what I do know is I was naive and they sold me a car that I thought would be dependable and help my sister and I get back and forth to drs and work and it left us stranded and I'm still paying for something that isn't dependable and I'm scared to drive bc it's stranded me enough and **st me enough in Uber fees along with having to get another car already bc this one wouldn't run. This is a lemon and I have tried to get them to listen with no help. My mother even tried to get them to listen with no help. 

  Business response

  06/10/2024

  To whom it may concern:
  
  
  I am responding to BBB complaint # ********
  
  
  I have reviewed the complaint and the emails through our sales *** tool, and have elected to respond with the following:
  
  
  
  
  1.  We will not be buying back and/or refunding any monies at this time.
  
  
  2.  The vehicle has been driven over 7000 miles since the vehicle was purchased on 05.31.23 at ****** miles.
  
  
  3.  Customer has failed to return the vehicle for diagnosis/inspection since her stated issue on 10.03.23 was not resolved.
  
  
  4.  Customer failed to bring vehicle in for a scheduled appointment, agreed to and set up between her and the service manager. Appt was scheduled on 01.25.24, and customer was re-engaged by her ********************** associate ******* 01.25.24 at 8:51 a.m. through the customers chosen method of contact which is the *** (a sales tool).  And reminded she had an appointment today, and that her sales associate is here and ready to speak with her in regards to trading the vehicle in, when she arrives for her scheduled service appointment. The vehicle never came in, and the appointment was not kept.
  
  
  I would like to try and work toward a resolution for THE CUSTOMER and try to diagnose and repair the vehicle. We would be willing to re-engage with THE CUSTOMER under the following circumstances:
  
  
  
  
  
  1. I will need to personally speak with THE CUSTOMER by phone.  
  
  
  2. THE CUSTOMER vehicle will need to be TOWED IN. 
  
  
  3. THE CUSTOMER will need to accompany her vehicle to the shop or stop by after the vehicle is delivered to communicate with me the condition she is experiencing and also to sign authorization to perform the stated one-hour free diagnostics.
  
  
  4.  I am still willing to engage with THE CUSTOMER and gladly work toward a resolution for her. But I refuse to communicate with her mother moving forward, in any capacity.  
  
  
  5.  I will honor my service manager's initial one hour diagnosis to help determine the condition and repair needs. 
  
  
  6.  If the vehicle needs further or more intensive diagnosis to determine concern, that would be done out of pocket and not absorbed by our company. No work will be done without THE CUSTOMER signed authorization to repair.   
  
  
  7.  In that hour of diagnosis, we will perform the following at no charge:
  
  
  
  
  A.  multi-point visual inspection of the vehicle.
  
  
  B.  fault code interrogation of the **** and PCM if necessary
  
  
  C.  up to one full hour of testing and diagnostic tree guided fault finding to determine the issue.
  
  
  D.  will also perform a compression test, if necessary, at no additional charge. This will be done only if needed, to determine if the issue is deeper and more catastrophic.
  
  
  E.  full estimate of any findings at that point to document and to call in to her extended warranty company for authorization of needed repairs.
  
  
  F.  manage completely the entire interaction with the customers extended warranty company from start to finish and be responsible for collecting any monies owed by the extended warranty company and the customers deductible if an authorized repair can be determined and approved by extended warranty company.  
  
  
  G. The initial diagnosis will be done at no charge up to one hour and the free compression test if deemed necessary, to be done within 24 hours of reception of the vehicle in our service department.
  
  
  H. I will personally walk ******* through our diagnostic process and our findings and allow her to have in-person consulting with the technician and service manager, or myself as to what was found and what the best path for remedy of the current condition would be.
  
  
  I.  all will be done with courtesy, professionalism and care.   
  
  
  J.  no monies will be owed to us by customer for the process outlined above, with exception of a tow bill (if repair needed is determined to not be covered by her extended warranty company)
  If the repair is covered by her extended warranty company, then the tow bill will be covered.  
  
  
  K.  no work will be performed on **************;vehicle without her signature authorizing repair.  This will include any additional work she might authorize by phone.  If the vehicle needs further work, and she agrees to authorize it, she will need to come down to the facility in person and sign additional paperwork authorizing any additional repairs (including but not limited to any work authorized by her extended warranty company)
  
  
  M. We would be willing to intake the vehicle on any date range from 06.10.24-06.18.24.  If the vehicle is not brought to us in that time frame, the outlined process above and my offer will be revoked.  At this time, we will not be entertaining the request to buy the vehicle back and return the customers money.  
  
  
  N. We will/I will work diligently to bridge the gap of communication and understanding of the vehicles current state and do my absolute best to find a resolution for her.  I commit to treat her with respect and spend the amount of time necessary to help educate her on her vehicle's current state and needed repairs.

   

  My contact:

   

  ***************************

  Fixed Operations Director

  E:  ***********************************

  C: **************

  P: **************
  
  

  
  

  Customer response

  06/18/2024

  I needed to include more details that would not fit before and tried adding them before this was even sent to the ** and my additional details were not given to the **.  Since Jan I've had the car checked for fault **des, still not one warning light has **me on which every mechanic I spoke to said that's not only odd it's a hazard and suspicious since it does in fact have active fault **des that should make at the very least the check engine light **me on. One mechanic said that he's heard of this before usually when someone has tampered with the car in order to get rid of it without ppl knowing there's a problem with it. I called again several weeks ago about it I was told by ***** well I'll give you the first hr of diagnostics that's it. A reader was bought to check my car for fault **des, it was checked by autozone, and a mechanic who all got fault **des but not one warning light has **me on. We had spark plugs and ignition **il all replaced, a new battery put in also. Still not driving right and I can't get anywhere with the car **mpany. Not to mention I read up that the owner may have a stake in the warranty ** and that I'm not the first to think this warranty is just something they push with no real info on it or maybe knowing they are never going to pay out anything on it. I don't know but what I do know is I was naive and they sold me a car that I thought would be dependable and help my sister and I get back and forth to drs and work and it left us stranded and I'm still paying for something that isn't dependable and I'm scared to drive bc it's stranded me enough and **st me enough in Uber fees along with having to get another car already bc this one wouldn't run. This is a lemon and I have tried to get them to listen with no help. Now they want to make unreasonable demands and try to push me to make rushed, rash decisions without **nsidering my schedule or the fact that I take care of my sister and on top of that wants to be disparaging about my mother who's only issue is trying to find out why I've been treated unfairly and questioning their practices. She has not been unprofessional or disrespectful. He just doesn't like the fact that she doesn't get pushed around. I will not discuss anything with ppl I clearly don't and can't trust on the phone or in private without someone, my mother, to advise me. I clearly made a huge mistake by going here and won't be **nned into another mistake bc he tries to force me to **mmunicate with him only without the one person who has my best interest at heart. Nor do I appreciate his disrespectful and **ndescending tone and the way he tries to cast shade at her for her **ncern. That clearly says more about him and the **mpany as well as their practices than it does about her. Now he has added insult and more distrust with his lack of professionalism or **ncern. 

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to **mplaint ID ********, and have determined the response would not resolve my **mplaint.  For your reference, details of the offer I reviewed appear below. 
  

  First my entire **mplaint was not shown nor forwarded to the ** before their response. I am just now getting to read the response from the **mpany as I **uldn't get it to open before and low and behold at at the dealing they tried to force me into. Next, he took no **nsideration or **ncern for my work schedule, the fact that I also care for my autistic sister, my other sisters toddler and their schedule or drs appts and even worse than that he tried to force me into another rushed, rash decision by trying to create urgency that I BETTER ACT NOW! Yes, I can use capital letters as well. He tried a manipulation/sales tactic to push me to act without being able to make a rational, informed decision. Other than that, while saying that we should remain professional and respectful he broke both of those rules by the way he repeatedly tried to hint at disparaging my mother's character by what he said and how he said it and I'm beyond offended bc her only flaw was to point out that I was not being treated fair and that she felt I was being taken advantage of and bc he can't push her around. He was both disrespectful and unprofessional in his response bc of that and other things. On top of that he **ntinues to push the issue and try to make sure I know she's NOT WELCOME but he expects me to speak with him ALONE, a person/**mpany I do not trust, that I feel has taken full advantage of my naivety, and not have the benefit of the person I know has the wisdom, knowledge of law and cars, and is the person who's advice I do actually trust. The fact that he tries to push me to make a rash decision and at the same time keep me from the person I do know I can trust while trying to push me to trust him is **ndescending and shady and speaks more to their character and business practices than anything. And then we have this wonderful warranty he mentions. "Oh just trust me bring it in we will fix it no problem". I heard that right before it **st me *******. So yes I'm supposed to just trust you, have the car towed to you, let you hide the problem(fix the issue with the warning lights not **ming on) and "fix" it "again" and while you "walk me through" all of this being so helpful I'm just supposed to trust the man who throws shade at someone's mother and tries to separate the girl who has told him she doesn't trust them and doesn't understand any of this from the one person who does and **uld advise her? That sounds like the definition of insanity. And the catch is that as soon as I let you tow it in and run diagnostics, like magic you give me 15 excuses why warranty doesn't **ver it and boom I owe another big bill like last time. I'm not the first with that issue and I know that from the other **mplaints and my moms research on this **mpany. No way under any circumstances would I meet with this man, especially but anyone from this **mpany without witnesses and someone to advise me bc they make me question my own judgement since I have worked with them. Beside that I've been advised that I should really take this car to be looked at by an independent 3rd party mechanic to have it thoroughly looked at for exactly why there are no warning lights and what the issues **uld be and why and that maybe I need to **ntact the previous owners and manufacture to discuss my **ncerns and the cars previous issues before I let them near the car to tamper with anything. 
   
  Regards,
  
  *********************************

  
  

  Business response

  06/25/2024

   

   

  I have read the rejection letter from THE CUSTOMER.  I would like to add the following comments to address her statements:

   

  1.  The extended warranty contract can be used at any repair facility.  I will gladly help anyone from another facility and their staff through the claim submission process and help them in any way that I can, if she chose to take it to another facility.  This would be due to her statement refusing to bring the vehicle to our repair facility to help diagnose and submit for coverage the current issue customer is stating exists.

   

  2. The extended warranty can be cancelled anytime, and a pro-rated amount would be applied to the loan amount of the vehicle (in most cases).

   

  3.  We will extend the date range to have the vehicle towed in to our shop to help facilitate the discovery/diagnosis of the current issue with the vehicle.

   

  4.  I am not sure what THE CUSTOMER was referring to when she mentioned that we are not taking into consideration of her work schedule etc.  If the car is sitting, then it does not have any effect on THE CUSTOMER's work schedule. If she is referring to the request to come in person and sign the repair order.  Then we can bring the repair order to her at her work for her to sign, or we could make arrangements before or after hours to allow her to come in and do so at a time that is convenient for her.  Unable to help determine that as THE CUSTOMER has not explained in detail what that issue is or what THE CUSTOMER's work schedule times are. 

   

  5.  We will not be communicating with her Mother directly, as she is not an owner of the vehicle.  Therefore, it would need to be THE CUSTOMER that is on the title and the loan/lien that is communicated with.  We would not prevent her from having a second person, or group of people present at the time of consultation, or at any point in the diagnosis.  If the point of contention was that her Mother would need to be present, then we can make those accommodations.  We just need THE CUSTOMER and her Mother to understand that we will be communicating directly with only THE CUSTOMER and only THE CUSTOMER can make the decisions to authorize any work whether covered or not covered.

   

  6.  We are trying in every way to get the vehicle back into the shop and to help determine what is wrong with the vehicle and work toward a repair/resolution.

   

  7.  There will be no cost to the customer without THE CUSTOMER's authorization for work.  The initial one hour of diagnosis was agreed to be waived long ago, and I will gladly hold up that end of our agreement and extend that to THE CUSTOMER.

   

  8.  I do not know what else THE CUSTOMER would like us to do to help. We feel as though we are more than willing to work for her, and work through scheduling issues, trust issues, and any other issues THE CUSTOMER has described, but we need the customer to participate in this process and get the vehicle to our repair facility or another facility that she wants to have the work done at.

   

  Thank you all for working and help THE CUSTOMER through this process.  I hope we can get the vehicle to our repair facility and discover/diagnose whatever issue is causing her concern.

   

   

   

• Initial Complaint

  11/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  delivery date was 11/14/23 Amount was ******** Purchased a Car The Carfax information was not communicated properly to me , dealer stated only 3 car owners (there was 6) dealer stated there was a fender ****** I asked numerous times and it was fender ****** however to find out the car was near totaled stage , frame damage , basically whole side of driverside Damaged to front had to be towed , damage to left front , damage to left side airbags didnt ****** THe business has not tried to resolve the probem or give any solution but SOLD AS IS was not helpful (only had car 1 day ) 2011 ***** camaro ****** mileage I had went to 2 different shops to confirm this information and they both stated the damages were extensive Very Upset with the misinformed about this car I have requested a car fax and mechanical report still havent been contacted

  Business response

  11/27/2023

  First I would contest that she was not aware the number of owners as she clearly signed the copy of the Carfax, which I can include in an email if you like.  Second, she also signed the Buyers Guide "AS-IS" on a 2011 vehicle.  

  None of this actually means anything as our owner decided to buy the customer out of this vehicle and refund her all the money she has paid, because that is what she wanted, so for her to continue on with the complaint, feels like it is wasting everyone's time.  

  I would also like to mention, that the vehicle was sold on 10/04/23, not 11/14/23.  She didn't take delivery because we were trying to fix the things we had found at no cost to her.  

  Please feel free to reach out to her to verify that we have in fact purchased the vehicle back from her and refunded her the money she paid for the vehicle and an aftermarket warranty.

   

  Thank you.

   

   

   

  Customer response

  11/30/2023

  BBB:

  Please note that the business salesman did change the number of owners on the carfax from 6 to 3 (hand written).  Please note that the dealership interpreted the carfax the cn ***** had only been in a fender ****** and only had three owners (even though the information on paper stated different specifics).  I did sign the carfax since I believed what the salesman stated.  After taking the camaro to two car businesses, they pulled up the carfax and stated that in fact, the car did have 6 owners.

  The owner of the Dorsett Automotive did see this change on the carfax paperwork with my initials accepting the salesman's words.  However, he knew could not explain why the salesman did change the information.  The Owner of the business, ******************** was very cordial and understanding.  He offered a trade-in or to buy the carmaro.  I took the latter part and the dealership bought the car back.

  I appreciate the fact that the owner did notice some issues with the sale.  Thank you, BBB, for being a part of this decision-making process.  

  Customer response

  11/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  The owner of this business did notice that his salesman had changed information on the carfax as I had stated. He also knew that I was willing to take them to court since I had no reason not to believe the salesman's changes.  Once he noticed that the salesman had written on the carfax his own interpretation, the owner offered me to return the car with a full refund.  I had still not received a copy of the carfax even though I had asked THREE times.  Now I know why!

   

  Regards,

  *********************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2016 Dodge Durango from Dorsett on March 30th, 2020 with ****** miles. **** little over market because it came with what they call the "Dorsert Difference". (Attached) The Dorsett diffenence includes a 6 year ******* mile limited power train warranty provided by First *************************** Fast forward to September of 2022. The Durango now with ****** miles and due to a coolent part fail, now needs a new radiator, motor, and transmission. Per the guidelines this should all be covered by the warranty. The warranty company is now refusing to pay by saying I voided the warranty because I don't have a record showing the ***** AIR FILTER was changed, even though they've already admitted that that had nothing to do with the mechanical failure. But it really seemed like Dorsett was on the warranty company's side as they initially attempted to blame me for the damages and I had to purchase the carfax report proving I had kept up on all oil changes. From the beginning they were very rude and had no plans of this warranty they had sold me on actually paying for this COVERED repair. So I looked into it further to discover that *******************************, the owner of the Dealership, is also the President of the warranty company. So basically they are using this warranty to attract customers with the promise of a warranty when in actuality they know the warranty company is never going to pay because they also do the oil changes and unless you specifically ask for the cabin air filter to be changed they aren't going to mention it. This just seems very unethical and just plain wrong. I believe they should pay for the COVERED repairs to my vehicle and think there should have been a lot more transparency.

  Additional info:

  sophospsmartbannerend
  
  
  CARFAX Vehicle History Report
  
  I filed a complaint against Dorsett automotive on January 31st and currently am waiting on a response from them through BBB. I just had more information and documentation I would like to add to the complaint showing how the vehicle was actually serviced at Dorsett on October 6, 2020 when the cabin air filter should have been replaced per Mopar recommendations (at or before ****** miles)and replacement was not performed by Dorsett. Showing, in my opinion, that they purposely wanted to void my warranty that they were providing and sold me on.Even more they strangely didnt report the miles on the vehicle during just this particular service. When I asked them about it I was told by the service manager (*************************) that the vehicle had ****** miles on it during this time of service. Which is exactly how many miles was on the vehicle when I purchased it 6 months earlier on march 30th, 2020. So I bought a new vehicle,didnt put 1 single mile on it in the first 6 months I owned it, but still took it back in for an oil change? And apparently I must have trailered it home and back as well as I live over a mile from Dorsett. Obviously that is incorrect and they know it as well. Attached is Carfax report I had to purchase and furnish to Dorsett.
  
  Thank you, 
  ***********************

  Business response

  02/20/2023

  Regarding this complaint, we have investigated all the provided information and have scheduled a warranty inspector to come and evaluate this vehicle. The purpose of this inspection is to find the point of failure. We will keep you updated on this progress. 

  Business response

  02/28/2023

  I am following up on the matter of ************************  We appreciate the extra time as we wanted to ensure we were making the correct decision regarding his case. 

  The warranty company sent a certified independent third party inspector to look at ******************' vehicle.  The determination is as follows.
  

  Material failure of the radiator, causing coolant loss.
  

  The rattle noise from the engine and codes present would be consistent with an internal engine failure, most likely caused by overheating from coolant loss and continued operation. A further teardown would be needed to determine the exact point of failure for the transmission and engine and the extent of the failure. The conditions verified when attempting to test drive the vehicle would be consistent with an internal transmission failure, as well as head gasket failure (and or head/block damage), most likely caused by overheating from coolant loss and continued operation.
  

  All evidence points to a failure due to a cracked radiator; which unfortunately is not a warrantable part. We can authorize a teardown of this vehicle, but the customer would be responsible for this cost due to an unwarrantable part being the primary failed component.
  

  Basically, the vehicle suffered a catastrophic loss of coolant due to a damaged or worn out radiator.  After the car overheated, it continued to be operated until major engine and transmission damage occurred.  There are no warranties which will pay for damages caused by abusive operation.
  

  This customer has an outstanding balance of $1,889.93. We are requesting that this customer pay the balance due. The customer is aware of this and has stated they would "settle up." They have yet to do so.
  

  --

  Business response

  02/28/2023

  I am following up on the matter of ************************  We appreciate the extra time as we wanted to ensure we were making the correct decision regarding his case. 

  The warranty company sent a certified independent third party inspector to look at ******************' vehicle.  The determination is as follows.
  

  Material failure of the radiator, causing coolant loss.
  

  The rattle noise from the engine and codes present would be consistent with an internal engine failure, most likely caused by overheating from coolant loss and continued operation. A further teardown would be needed to determine the exact point of failure for the transmission and engine and the extent of the failure. The conditions verified when attempting to test drive the vehicle would be consistent with an internal transmission failure, as well as head gasket failure (and or head/block damage), most likely caused by overheating from coolant loss and continued operation.
  

  All evidence points to a failure due to a cracked radiator; which unfortunately is not a warrantable part. We can authorize a teardown of this vehicle, but the customer would be responsible for this cost due to an unwarrantable part being the primary failed component.
  

  Basically, the vehicle suffered a catastrophic loss of coolant due to a damaged or worn out radiator.  After the car overheated, it continued to be operated until major engine and transmission damage occurred.  There are no warranties which will pay for damages caused by abusive operation.
  

  This customer has an outstanding balance of $1,889.93. We are requesting that this customer pay the balance due. The customer is aware of this and has stated they would "settle up." They have yet to do so.

  Customer response

  03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Im am very displeased with the businesses response as I had my brother (who previously worked in the service department for Dorsett changing oil and whatnot) take a look at the vehicle just before it was taken to Dorsett and he made me aware that there was a very slight coolant leak but when I checked the fluids the coolant was at the full line still and I personally have never added coolant to that vehicle since I purchased it. Second, that vehicle was never driven to the point of overheating until the day it broke down and that happened instantly that day. I would love to know who the independent assessor was and I would very much like to speak to them as I never received one phone call or email from Dorsett or the warranty company informing me that this assessment was taking place. I was left completely in the dark as they supposedly investigated my vehicle. And lastly, the unpaid total Dorsett is referring to is an amount that I dispute due the fact that all but $161 of it is for a rental car while the Durango was sitting at Dorsett waiting on action from Dorsett/First Integrity Warranty. It clearly states in the Dorsett Difference that rentals are provided if the vehicle is in the shop for an extended stay.  But now all of a sudden the Dorsett Difference I received when purchasing the Durango doesnt cover the rental per Dorsett. Initially they tried saying I ran the vehicle out of oil and now theyve switched to I ran it out of coolant. Neither of those statements are true and I believe I reserve the right to know and have a say in who this  Independent investigator was and I would like to see theyre qualifications. 

   

  Thank you,

  ***********************

  
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **************** is horrible and ********************** staff is even worse. Tried going in for service and this was a huge mistake they told me they dont do certain services so on they are a Nissan dealership I have to go to them with specific service issues.

  Business response

  07/27/2022

  I am contacting you regarding the above referenced case involving ********************* and her complaint regarding the customer service she received here.  Apparently there was a service issue regarding a vehicle which she purchased from another dealer.  She did not believe it was handled properly but has been in contact with ***********************, our service director.  At this time she said she was pleased with ****** response.

   

  Please let me know if there is anything further I can get for you in this matter.  Thank you for working with us and ****************.  

   

  --

  *********************

  Director of Operations

  Dorsett ************************************************************** Certified Pre-Owned

  **********************************

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩