ComplaintsforMace Ford
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We took the Truck to the dealer for regular maintenance. ***** drove to the dealership just fine, had a check engine light on. ***** has been at the dealership for a month and they say they cant get the truck to start and waiting on **** to tell them what to do. we are in a rental unit and we can not get anyone from the dealership to return our calls.Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car in to Mace Ford a few months ago, I originally went to have a noise looked at in the back of my car. Went in and they said they were going to hook it up to this machine to get fixed, they hooked it up and it fried some module for my awd. I got my car back and they said they messed it up, I dont have awd now and it has been months and months for me taking it in to get fixed Ive called off for my work and everything and they still cant seem to fix the issue. Ive been in there multiple times and still nothing. So now I am stuck with a broken car and nothing heard from this dealership. I just want my time and my heartache of this all back and nothing else. Oh and my car fixed or replaced with the same thing!!Business response
03/22/2023
Please see the attached response to the complaint.Business response
03/22/2023
Please advise if you can view the attached file.Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Well Ive always taking my mom to *********** *************. Literally had thousands of dollars of service done over the last couple years in the shop. I took my Mustang there during the winter months I had an appointment scheduled I was supposed to get a new dual exhaust gasket, oil change, tire rotation when I showed up to pick up the car I was informed that it was extremely busy. And if they had to call in some students or some kids they had that were going to-school to be techs come in and help? First of all-not ok!?! I wouldve opted to wait for the techs that have already completed schooling to work on my car. So I went to pick up the car was told us about the student techs working on the cars him presented a **** for tire rotation oil change the exhaust gasket for $499 and some odd cents I paid the **** and went to my car and found tire had not been rotated? Now Im at a loss, so I tell them, tech said he was too busy?? They wanted to credit me back but I needed that work done thats why I brought it!! So to make up their mistake they let me make another appointment at my inconvenience?? I showed up for it and they said I was at the wrong time? They made another appointment but didnt give me the new reminder call that they had been using for quite a awhile? Si I missed another appointment? Expecting to be called so ***** could make up for their you know lack of service or service performed on my car I never called to see why I missed the appointment never asked never to reschedule which they usually wouldve done because they just dont care so here I said tires had to be taken somewhere else to be rotated even though mass mass was paid to do it like I said literally Ive done thousands of dollars a year worth of service through them and Ive been absolutely treated like c*** over and over a tire rotation its a joke Ill never go back there I am a Mustang lover I love my car I am saving for a new one and it wont b thru ****Initial Complaint
01/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Recently purchased a newer truck from them with higher miles out of warranty period ( Salesman Name was Dusty ). I live ************************************************************************* drive it. I asked the salesperson a lot of questions and he insisted that the truck was in great shape minus the dent in the rear bumper. I had the vehicle shipped and listened what the salesman said which is truck is great shape runs good , no dings , no cracks in windshield and it was inspected. Vehicle arrived with **** in the windshield , I counted 9 dings around the vehicle that were very noticeable and come to find out the truck needs some suspension work done on it.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.