ComplaintsforVon Tobel Lumber Co.
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/25/22 I ordered and paid in full for a laminate countertop to be installed from Von Tobel. I signed a contract which states that my order includes measure, material, and install. On 11/25/22 I paid that contract in full, at the price of $1175.93. My countertop was delivered to my home and installed on January 6 2023. Von Tobel is now telling me that I owe them an additional $300.00 for the install. The install had no extenuating circumstances. Just a standard lifting of old countertop and setting new counter in place, which took about ********************************************************************************** full includes installation. I am asking Von Tobel to honor that contract. Order#*******Business response
02/07/2023
Our ************ store contacted the customer directly and resolved the issue with them, the attachment shows the substance of the response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.