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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
In September of 2021 HMA seal coated the driveway at my home. I paid $356 for that service. I have the paperwork issued by HMA. In the spring of 2022 I noticed that the product was already coming off the driveway. I telephoned HMA and was told they would come back in the summer and redcoat the drive free of charge. During the summer I called twice more and was told both times they would be coming soon. Eventually I gave up and had a different business do the job. On 08/20/22 I spoke with ******, the owner at HMA, and asked for a partial refund of $175. He apologized and agreed that the amount was a fair settlement. ****** said he would bring me $175 in cash the next day. He did not follow through. I would like ****** to finally keep his word.Business response
09/08/2022
Yes that is the dollar amount that was agreed upon and a check was mailed. I called the bank and it indeed cleared on Wednesday the September 7th.
Thank you
Customer response
09/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Contact Information
406 Sequoia Dr
Valparaiso, IN 46385-8109
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.