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ComplaintsforAmerican Limb & Orthopedic Company of Valparaiso
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company quoted a price to me when I dropped off my sandle to be hight adjusted of $118. My left leg is about 2 inches shorter than my right leg. I have had this business do several other shoe adjustments for me, for which I was happy. Now they called me and told me that the price was now over $188. I told them I was told that it was supposed to be (per THEIR quote) $118. They told me that basically it was too bad, and that if I wanted my sandle I would have to pay the $188. I cannot afford that! Can you do anything for me. If they had told me that the price would have be $188 at the beginning, I would not have left my sandle AND WOULD HAVE WALKED OUT!Business response
07/17/2023
Good afternoon,
When ******************** dropped his shoe off, he asked what the price would be at delivery. We did not have an exact total as the order was not in the computer yet and only an estimate could be provided. Our secretary also told him the price should be close to his last invoice total. Once his chart was pulled up, our staff also noticed he has not been into our office for a shoe lift since 2020. Like all companies, price increases occur yearly. His last invoice was $148.75 on 2/11/2020. At that time, he was charged $119 per inch. The price as of January 1, 2023 is now ****** for ****" shoe lifts, a $40 total increase since 2020. As he also mentioned above in his message to you, we gave him a "quote". Our office is ran by appointment only and with that policy, it allows our busy staff to pull charts and have the most accurate amounts due for services ready at that time.
Customer response
07/18/2023
I am rejecting this response because:
I am a consumer. I do not have access to the intricacies of their business! There were NO OTHER explanations made to me at the time I dropped off my sandle. I asked how much it would cost and was told simply that it would be $118. There was no further explanation. Had I been told that the cost would have been $188 at that time, I would definitely not have enlisted their service!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.