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Find a Location

Certified Auto and Transmission has 1 locations, listed below.

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    Business ProfileforCertified Auto and Transmission

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/6/2019

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automotive Repair and Transmissions

    Business Details

    Location of This Business
    1006 Calumet Ave, Valparaiso, IN 46383-3613
    BBB File Opened:
    10/11/2016
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Business Incorporated:
    1/1/1999
    Accredited Since:
    9/6/2019
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 3:00 PM
    Su:
    Closed
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    SCAM ALERT!!! VERY DISHONEST & THEIVES!!!I called Certified Auto and Transmission and explained the issue I was having with my working Transmission. **** told me that if I dropped my transmission off they could repair it for $1000 and would be done in a day or 2 at most. 5 days later I received a call telling me that my transmission was "Smoked". **** said everything needed replaced: Torque Convertor, Pump, TCM and additional parts that don't come with their Kit so it was going to cost $2500 for the rebuild. I explained that this vehicle was running and driving fine before and there is no way My transmission was completely "smoked". I asked him to put it back together and i would come back and pick it up and take it elsewhere for repairs. When i arrived to pick up my Transmission, **** tried to give me a transmission in pieces. After looking over the parts i realized this was not my transmission at all, As I took pictures of all my parts and numbers before dropping off to them. I told **** this was not my transmission and he said that it had to be because they didn't have any other transmissions like mine in the shop. So, I showed him the pictures of the Numbers from mine and he could not explain why the numbers didn't match. He tried to **** several other pieces off as mine but none were my parts. After we looked through several piles of junk parts, with no luck, he said he would have to talk to his mechanic that took it apart to verify its location.On monday, *** the shop manager called me and said he located my transmission but needed my pictures to verify some of the parts. He offered to deliver my transmission to me for the misunderstanding. I agreed that was the least he could do.After their driver dropped off my transmission i verified the numbers and they matched. Although, upon further inspection i found they had switched several parts out internally with broken ************* are missing. It is now unusable or repairable unless parts are replaced.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jim D

    5 stars

    03/14/2024

    Price and timeline was better than everyone else we called. So far so good! If anything changes I will update review.

    Local BBB

    BBB Serving Northern Indiana

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