ComplaintsforSon of a mad man LLC (Orderup apps)

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used this company for several months to build and host an app and website for my small business. Throughout my time with them they worked on things we had discussed upon originally signing up. Unfortunately there were many times my customers were unable to make purchases, delivery zones didn’t work, the rewards system for my customers was incredibly flawed so people who hadn’t even made purchases were able to get free items. I ended up cancelling my service with OrderUp apps and asked them to remove my app from the App Stores. They still haven’t done so, I still had dashboard access and was previously told there was no charges on sending text messages via the dashboard so I utilized it a couple of times. On 11/28/23 I received a text from ***** saying he’s getting charged every time I used the texting. My dashboard was closed and my app loads telling customers “we are not excepting app orders at the moment”. I reached out again several times asking to have the statement changed to at the very least spelled correctly and put my website address on there, while waiting for the app to be removed. I haven’t received any response from the company and my customers are still seeing a statement saying we are not accepting orders, spelled incorrectly causing detriment to my company. I do not have access to the App Store creation so they need to do it.

  Business response

  12/14/2023

  The app was removed from both app stores a couple months ago. I think she is talking about the app still being installed on her customers devices. But, we can't control what apps are installed on peoples devices. The spelling error has been resolved.

  Customer response

  12/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  If the app is still visible on customers phones, it needs to direct them to my website. I deal with a wide variety of people who see the message and just do not order because they think we are closed. I had the message correct and it was changed. Thank you for correcting the spelling at least, but it needs to be clear, this app has been disabled please go to ******************* to place an order.

  thank you,

  
  Sincerely,
  
  ****** ****

  Business response

  12/15/2023

  The message she is seeing is a default message displayed on all apps that have been disabled. If we add her website to that message it would display on all disabled apps, and we can't do that. We recommend she reach out to her customers via email or text and let them know about her new website.

   

  Customer response

  12/15/2023

   
  Complaint: 20934367
  
  I am rejecting this response because:

  if this is truly the case, which I don’t think it is, you should still change the verbiage. It makes it seem like the app will be coming back up. If it’s a universal response and these are disabled apps, then you should still say we are no longer accepting APP orders. Please contact us via our website or something that would work for all your disabled clients. I have reached out to my customers via email, but as you know the amount of people who actually click those is maybe one percent and I have over 2000 clients subscribed. 
  

  Also, all of this messaging via the BBB could’ve been avoided if the Company had responded to one of my messages via their website or communication with the owner who has texted me on numerous occasions. Better communication with your client is key. Thank you for at least correcting the spelling error.

  
  Sincerely,
  
  ****** ****

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