Business ProfileforLafayette Limo, Inc.

I booked the shuttle service from Lafayette Limo for the trip from ****** to *** airport. The trip to *** usually is around one and half hour. Their website says we should be there within 1hr 50 mins. But it took me 2.5 hours to get there and late for my flight. It took me 400 dollars to rebook and wasted 100 dollars for the original ticket. I had to stay at the airport for the whole night. I require a reimbursement on that and they can only offer me credit on taking the awful shuttle again, not even refund the ticket.First of all, the driver came to the stop late to pick us up and stopped for "out of electricity after 10 mins drive. But he was able to keep driving after he said the electricity was out. He insist to stop to check the vehicle after driving for a while. I do not think you could keep driving after its out.Secondly, he detoured to instate instead of staying on highway which took us half more hour. We heard him talking to the office and the office lady suggested him to stay on the highway but he did not. I believe its better to drive on the highway to recharge even if there is really an electricity issue.Lastly, it was before merging to the highway from instate when he did the head count, not before departure. He just stopped there and said dont worry theres nothing to do with the vehicle issue. I just forgot to do the head count. It was only 20 mins away from the airport when he did the head count. People yelled at him saying we were already late do not waste our time. He just did even care about everyone has a flight to catch and asked us to relax.