ComplaintsforGranite Management, LLC

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received my turnover deposit check two weeks ago, 6/07/2024. It was for the amount of $278.84. I lived at the apartment complex (***************************), *****************************************, for three years and went through about three different property management companies. Granite Student Living was the final company when I moved out. I had a $500.00 deposit on file from back in 2021 when I originally moved in. This complaint is regarding that the check (#****) written from ***************** in ********, ** was returned unpaid. My financial institution, ***** Fargo, returned the check with code "RTM" (refer to maker) since it was returned. I have reached out to the property management here in **********, ** and the national office in ******** but I have not heard any response. At this moment, I am requesting the check to be reissued but certified funds so it will deposit and not bounce again. I would like the full amount of my security deposit refunded.

  Business response

  06/18/2024

  *****,

  I am going to look into this issue with our department that processes security deposit returns. Did you happen to put in a request through the **** (itemized security deposit return) link that was included in your return? We will double check but wanted to make sure I didn't put in a duplicate issue if so. 

  We will be in touch soon once we are able to investigate the issue, thank you.

  Customer response

  06/18/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  Answer: Yes, I put a request in using the link on the form that came with the check  

  Regards,

  *****************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We were charged $619 for minor paint and wall repairs, as well as withholding $34 from an amount that was overpaid by me, the customer.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Granite took our $1053 deposit and used $619 to "paint" walls and fix a few command strip holes. There was a hole in the wall in the largest room that they hid behind an outlet cover and did not fix after we reported it. They additionally took $100 from our roommate's overpaid deposit.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Beginning in July of 2018, we (myself and my husband) signed a lease for an apartment with Granite Management LLC (2018 lease attached). At the time, we paid a $570 security deposit. We renewed the lease multiple times, with our last lease term ending on July 19, 2023. The leasing agreement (and ******* law to our understanding) states that "...the deposit shall be refunded within forty-five (45) days after the termination of this agreement." We were told that Granite initially mailed this deposit within the 45-day timeframe (email attached); however, it was not received, suggesting that **** made a mistake by not forwarding this mail to our new address. Granite was notified that we had not received the deposit and given our current address on or before August 28th, again on September 22nd (email, attached), and on September 27th (**** ****** form completed). Upon calling Granite to speak to the **** team, we were told that they only communicated in writing. As of today (85 days after the termination of the lease agreement), we have neither received the security deposit nor has Granite responded to our inquiries with the exception of an automatic response to the September 22nd email.We have been responsible and patient. However, we feel strongly that Granite's failure to remit payment by now reasonably qualifies as a break in the terms of the lease agreement and ******* law. We would appreciate the BBB's help in receiving our security deposit.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a complaint about a rental companies decision to not return me and my roommates deposit. When they inspected the apartment they found 4 instances of command strip damage and supposedly nail damage however we did not use any nails. They charged us 630 dollars for painting because of these supposed damages and then 280 for cleaning despite the fact I cleaned the apartment thoroughly, we also swept but didnt shampoo the carpet so they charged us 175 which Im pretty sure is an exaggerated number because our apartment was very small and would only take an hour to carpet clean. They also charged us for 4 stove drip pans which I dont know what those are but that could be warranted but Im pretty sure we didnt even have 4 stove drip pans.

  Business response

  10/03/2023

  ****,

   

  We have received your message regarding the charges associated with the turnover of your apartment. Please submit any questions, concerns, or disputes through this link: *****************************************

  Our team that handles this process will be able to help answer any questions that you may have.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My AC has been completely broken since 5/15 and it is currently 5/19. I have filed 5 maintenence complaints and they have still not fixed the issue. My apartment has gotten to be over 80 degrees. They claimed the part that was ordered for the **** system was here on 5/16 yet no one has put it in. They claimed they would come on 5/17 to put it in but then the leasing office said the only worker capable of putting that part in was sick.

• Initial Complaint

  12/17/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My son is a renter at the Annex of ********** Lima managed by Granite Management, LLC. I am the guarantor on the lease since he was under 18 when we signed. I noticed that he was being charged an extra $11 per month for renter's insurance. Per the lease agreement, we are not to be charged for renter's insurance if we have our own insurance. We sent proof of insurance before the lease period began. The resident manager says he will stop charging us going forward, but he refuses to refund the $44 (Aug-Nov). He says that the proof of insurance on file had the wrong apartment number. I agree this was the case initially because my son was assigned to a different room. I quickly sent an updated proof of insurance with the correct apartment number to the manager via email. The management's on-line forms site was updated with this lease well before move-in day, which indicates that they did receive it.This is just one of many problems we've had since move-in day. I could write several pages (and show pictures) on the filthy condition of the apartment on move-in day, black mold, broken appliances, poor ventilation, refusal to provide internet service though it was specified on the lease, etc. ********** is a poorly run property and they take advantage of the **** residents who are mostly under 20 and first-time renters.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have rented an apartment from Granite for three (3) consecutive years. At the end of July of this year we moved out, and were waiting for part of the security deposit to be returned. After exactly 45 days (maximum term!) we received the Itemization of Security Deposit Return (****) back and with our biggest surprise, not only the security deposit has been withheld but we have to pay for unspecified charges.The **** report for our unit (Address: ***************************************************************************************** *****), with the lease end date 7/29/2022, contains unjustified charges. We thoroughly cleaned the apartment before leaving it and ensured all walls paint was in the same condition as it was at the beginning of the lease. No additional damage or dirt was left compared to the unit's questionable state at the beginning of the lease, as specified by the move-in checklist submitted to your office at the beginning of the lease three (3) years ago. Indeed, we left the apartment in better condition than when we first received it (see move-in checklist for reference). Our claim is documented with pictures and videos taken before and after.As stated in the ******* Code 32-31-3-13 the security deposit may be used only for actual damages to the rental unit that are not the result of ordinary wear and tear. As such, we request the **** to be reviewed and the unjustified charges to be removed. In particular, we demand the "Deep Cleaning" and "Wall Painting" charges to be removed as they are not justified by the actual condition of the apartment (as can be seen in the video).Additionally, this is very disrespectful and unethical. Someone should STOP them. This business is not new to disputes between them and tenants. They take advantage of international students knowing that most of them won't have time/resources to file a complaint. In the event our demand is not met, we will file a lawsuit against the landlord.Thanks.

  Business response

  09/21/2022

  Our team that processes ISDR inquiries will put this under review. If you have not done so already, please fill out the form that was attached via the link on your ISDR. You may access the form here: ISDR.GraniteSL.com

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Granite is the property management group now in charge of my previous complex, ****************, in *********** *******. The residence was infested with bees the entire time I lived there (a year and a half), and they finally took the beehives out of my walls during my last few months of the lease. They are now charging me for the drywall repair and instead of refunding my deposit, they are charging me extra on top of it. Outside of normal wear and tear (nail holes, paint scuffs, minor floor scrapes) there was nothing to claim damage wise and I confirmed this with an employee. They are refusing to answer my calls and are not providing any proof of the repairs listed on the **** I received. I have proof of the bees dating back to the first fall I moved in up until the point they were removed. I also has be verbal confirmation from former employees that they had known about the issue since 2019, even though they denied any knowledge to residents. On top of this, they have a pigeon issue that prevents any tenant with an inward facing porch from using it. This is square footage that was factored into the lease, and it was constantly covered in mounds of pigeon f**** that the complex refused to clean. Im not asking for money to offset what I dealt with at the complex, only to receive my deposit in full.

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Granite Property Management charged me for maintenance, which they had 1) previously attended to without charge 2) insufficiently addressed in uncharged visits 3) they cite as part of a company policy which is not specified in the lease.Clogged bathroom sink drain. Reoccurent problem since move-in July 2021. Maintenance unclogged the shower drain in September 2021 and pulled out previous tenants hair (as maintenance worker pointed out, it was obviously not my hair color or length). Maintenance was previously requested October 31, 2021 for the sink drain (attached screenshot). At that time, the issue was temporarily mitigated but the trap was not opened and cleaned, which is common sense way to clear a sink drain.Jan 27, 2022 the build up in the sink was significant again. I requested service (attached screenshot). Maintenance came the next day 01/28/22 and unclogged the sink drain. They have been at the property multiple times per week for the last 2 weeks for a different plumbing issue, so I figured they would be able to attend to easily.Feb 1, 2022 I received email from Accounts Payable notifying me of a charge of $77.50 for maintenance.Through several emails (thread attached) I have contested the charge. Accounts payable says there is a company policy "we do not charge for unclogging drains during the first couple of months after you move into the unit, in case it was caused by the previous tenant." This is not specified in the lease.They vaguely "reviewed" the charge and decided to keep it on my account.The clogged drain is an unresolved issue because Granite maintenance did not take reasonable steps to unclog it at earlier times. Now they are charging me for what they never corrected in the first place.I want the $77.50 charge removed, and I want Granite to commit to communicating BEFORE maintenance 1) if a service may be responsibility of the tenant and 2) estimate the charge.

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