Business ProfileforPurdue University Global

I am going to school through my employer's tuition assistance program and am receiving student loans while I am attending Purdue Global University. My employer uses a third party payer called Guild to pay Purdue for my tuition. Purdue has been using my student loans toward tuition and I receive a disbursement when the university received the payment from Guild. I never gave Purdue permission to use my student loans instead of the money from my employer, which I was unhappy about but it never was much of an issue until now. My last term ended on 6/25/24, and Guild sent the payment for my tuition to Purdue Global University on 6/14/2024 and Purdue Global is claiming that they haven't received it. Every time I contact any of their departments via live chat, no one has ever been able to actually help me or even seem to care about my situation. I have contacted the live chat and ********* joined the chat but NEVER said a single word to me BOTH TIMES that I have reached out. I introduced myself and literally 20 mins came and went and he never responded and just ended the chat. When I call, I am on hold for 20+mins then speak with someone to be transferred to the correct department. I wait another 20 mins to speak with someone who may able to help and they have hung up on me on two different occasions. I work full time and am a single mom, I desperately need my money or at least speak with someone who can give me answers or just speak with someone who has compassion and doesn't treat me like garbage would be nice. I need answers. I do NOT recommend this school to anyone. The advisors don't call you back and claim that they called you.