Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tom Wood Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTom Wood Toyota

    Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6408 Crane Dr, Whitestown, IN 46075-9826
    BBB File Opened:
    2/23/2023
    Years in Business:
    16
    Business Started:
    11/30/2007
    Business Incorporated:
    11/30/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • TWT Holding Company, LLC
    Business Management
    • Jeff Wood, President/Owner
    Contact Information

    Principal

    • Jeff Wood, President/Owner

    Customer Contact

    • Trisha Ripperger, Chief Marketing Officer

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought Vehicle from TomWood Toyota at Nov.11.2023.When I purchased at time they charged me 2times of Suggestion Package.Not Factory Mandatory.Last time I reported to BBB after they collected its.1-This package is Suggesting(Xzilon Plus $995&Vehicle Theft Reg$279)Before purchase they NOT Very Well to explain.Theyre Pressure to Buy and Said Premiums,Shame)After I purchased they told me those are Limited plans.Financial Department is UNPROFESSIONAL.Those Thefts Reg and Doc Fee ,Tire Fee ,Title ********************** Convenience Fees Are No Tax But they adding together and Charging Tax.These beginning Reports IRS&NADA to fraudulent.My ************ Sending the Checks to PayOff.But TomWood Holding 5 days including weekend,After Sending Back to Me.TomWood Created 2 different accounts number and CANT find its on Toyota Financial Dpt(Because they Cover the Frauds and They NOT Taken Outside ************)Indiana ************ Checking use VIN Number on Toyota and Can found Account Number..And I pay EXTRA $588 for Interest Fee +Late fee to PayOff.2-After paperwork Done,Before leaving the Building.I checked vehicles, had alot of place paint scratching.*****(Salesman) said repair on Next Visit.And Given me Only One Key Fobs.Second Key be in March/2024.until Today I NOT received 2nd Keys.I Call to Toyota on 03/25/24,askedWhen I received 2nd Keys?? They told me March is Not tail yet had Some More 5Days.3-First time go to Oil Change/Maintenance on 01/03/24.4-*****(Sale Manager)are So Rude,Racism,Discrimination,too much LookDown to Peoples.He frauds and Never Apologize to ***************** TomWood Promised Factory Warranty plus Lifetime Warranty?So if they Not Taken Responsibility.I Want Back XZillon,Thefts Reg Money Back plus Keep my check and created 2 different accounts,making Over Charged for Late ************** $588 and Check Alignment,Suspension,Break or ************ Nuts.Please READ at File,No Spaces& Thanks you so much for Understanding ,Supporting Consumers.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.