ComplaintsforTom Wood Toyota

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought Vehicle from TomWood Toyota at Nov.11.2023.When I purchased at time they charged me 2times of Suggestion Package.Not Factory Mandatory.Last time I reported to BBB after they collected its.1-This package is Suggesting(Xzilon Plus $995&Vehicle Theft Reg$279)Before purchase they NOT Very Well to explain.Theyre Pressure to Buy and Said Premiums,Shame)After I purchased they told me those are Limited plans.Financial Department is UNPROFESSIONAL.Those Thefts Reg and Doc Fee ,Tire Fee ,Title ********************** Convenience Fees Are No Tax But they adding together and Charging Tax.These beginning Reports IRS&NADA to fraudulent.My ************ Sending the Checks to PayOff.But TomWood Holding 5 days including weekend,After Sending Back to Me.TomWood Created 2 different accounts number and CANT find its on Toyota Financial Dpt(Because they Cover the Frauds and They NOT Taken Outside ************)Indiana ************ Checking use VIN Number on Toyota and Can found Account Number..And I pay EXTRA $588 for Interest Fee +Late fee to PayOff.2-After paperwork Done,Before leaving the Building.I checked vehicles, had alot of place paint scratching.*****(Salesman) said repair on Next Visit.And Given me Only One Key Fobs.Second Key be in March/2024.until Today I NOT received 2nd Keys.I Call to Toyota on 03/25/24,askedWhen I received 2nd Keys?? They told me March is Not tail yet had Some More 5Days.3-First time go to Oil Change/Maintenance on 01/03/24.4-*****(Sale Manager)are So Rude,Racism,Discrimination,too much LookDown to Peoples.He frauds and Never Apologize to ***************** TomWood Promised Factory Warranty plus Lifetime Warranty?So if they Not Taken Responsibility.I Want Back XZillon,Thefts Reg Money Back plus Keep my check and created 2 different accounts,making Over Charged for Late ************** $588 and Check Alignment,Suspension,Break or ************ Nuts.Please READ at File,No Spaces& Thanks you so much for Understanding ,Supporting Consumers.

  Business response

  07/01/2024

  First, I apologize for the late response as our complaints go to our corporate office and I did not receive until today. ************* was sold his vehicle and was originally charged for the products twice, when we caught that we called ************** and we contracted him with the new contract at the lower amount. As far as his CU check we told him when he agreed to purchase the vehicle that we would not wait for a check and that we would finance his deal with Toyota Financial and he could pay them off. He then had his CU send a check to the dealership a week or so later and we returned the check to him. As for the 2nd key, Toyota has not given every client a 2nd key, they are doing them on a timeline that Toyota has made up. We do not know the exact times or dates when the keys will be ready for clients. When a client states that when they drive at an Excessive speed, we are unable to help when it is beyond the law. We check the vehicle at a reasonable speed and if it checks out that is all we can do. We feel that we have done everything we can for this client. We also believe that this client from the day he bought the car and during each interaction with the dealership has been extremely rude, hostile and he actually screams at our employees. We have asked him to either act polite and treat people with respect or to not return to the dealership. 

  Respectfully

  *******************

  General Manager Tom Wood Toyota

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****************
  

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