Business ProfileforPerformance Collision Center, LLC

My vehicle was brought into Performance Collision on 9/9/22, by Champion Chrysler dealership. Due to damage caused at the dealership on 8/30/22 and after. The collision center and the dealership has a close working relationship, therefore were the chosen body shop by Champion. Due to scheduling my truck was taken away from Performance, but because of a cancellation it was towed back on 9/22/22. I was assure my vehicle would be secure, and informed them I would be available on 9/26/22. On 9/26/22 I arrived @ Performance to find my vehicle in a parking lot with several marking, side mirrors our and the sunroof shade STILL open since August. I asked that the mirrors and shade be closed to we went over the damage. On 9/29/22 reached out because I still hadnt received the new estimate, so I can discuss repairs with the owner of Champion in our upcoming meeting. I was then informed by ******** that the owner had instructed her and her manager to NOT give me the paperwork. When asked why. I was told she doesnt know, but hes a good guy. I informed them of how suspicious that was to me. On 9/30/22 I went to Performance to get some items out of my vehicle and saw that my vehicle was in the same spot it was in was I was there on the 26th. The mirrors and shade was also still open, and the valet key was In the cupholder. The vehicle was not and was NEVER behind a locked secure security gate as I was lead to believe. I then emailed ******** and asked that my vehicle be moved behind the security gate. When the owner of Champion and I finally spoke, I was chastised & informed that Performance was scared & DID NOT want to work on my vehicle or deal with me. Unfortunately my vehicle was still @ Performance. This lead me to have to get a family member to retrieve my vehicle for me to try and keep the emotional and mental toll this has taken on my life. Instead of being a 3rd party. They teamed with ******** and helped bully a customer instead of helped one, ME