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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was brought into Performance Collision on 9/9/22, by Champion Chrysler dealership. Due to damage caused at the dealership on 8/30/22 and after. The collision center and the dealership has a close working relationship, therefore were the chosen body shop by Champion. Due to scheduling my truck was taken away from Performance, but because of a cancellation it was towed back on 9/22/22. I was assure my vehicle would be secure, and informed them I would be available on 9/26/22. On 9/26/22 I arrived @ Performance to find my vehicle in a parking lot with several marking, side mirrors our and the sunroof shade STILL open since August. I asked that the mirrors and shade be closed to we went over the damage. On 9/29/22 reached out because I still hadnt received the new estimate, so I can discuss repairs with the owner of Champion in our upcoming meeting. I was then informed by ******** that the owner had instructed her and her manager to NOT give me the paperwork. When asked why. I was told she doesnt know, but hes a good guy. I informed them of how suspicious that was to me. On 9/30/22 I went to Performance to get some items out of my vehicle and saw that my vehicle was in the same spot it was in was I was there on the 26th. The mirrors and shade was also still open, and the valet key was In the cupholder. The vehicle was not and was NEVER behind a locked secure security gate as I was lead to believe. I then emailed ******** and asked that my vehicle be moved behind the security gate. When the owner of Champion and I finally spoke, I was chastised & informed that Performance was scared & DID NOT want to work on my vehicle or deal with me. Unfortunately my vehicle was still @ Performance. This lead me to have to get a family member to retrieve my vehicle for me to try and keep the emotional and mental toll this has taken on my life. Instead of being a 3rd party. They teamed with ******** and helped bully a customer instead of helped one, ME
Business response
10/27/2022
Hello,
We do remember this truck. It was damaged at Champion Dodge Ram, in their car wash i believe. We did an original estimate on the right side doors. There was more damage claimed than Champion CDJR would authorize as they felt it was not related to this incident. We were told not to do anything to the truck as they were disputing the damages and they would handle it from here on out. We are here to fix vehicles, and would have been more than happy to repair all the damages, but the payer (CDJR) would have to approve the amount and then also the customer would then need to authorize the repairs begin. It is the same process for Insurance companies. They would be the payer, and the customer would authorize the repairs to be completed. We would certainly be happy to discuss any further info needed by the BBB. I attatched what i could. Thank you for your help. Eric
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