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Find a Location

Outdoor Specialists, LLC has 1 locations, listed below.

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    Business ProfileforOutdoor Specialists, LLC

    Lawn Maintenance

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8789 Flagstone Drive, Zionsville, IN 46077-5521
    BBB File Opened:
    11/13/2013
    Business Management
    • Mr. Dan Reynolds, Owner
    • Ms. Michelle Ellis, Office Manager
    Contact Information

    Principal

    • Mr. Dan Reynolds, Owner

    Customer Contact

    • Ms. Michelle Ellis, Office Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I started a year long contract with this company in July 2023. I have not had any complaints up until now. I am have prepaid for the full year as required by the company to be put on the lawn care schedule. Last summer and Fall I had no issues with service. I am under contract to have my lawn mowed every Thursday. This spring they have frequently showed up days late without any notice and now for the last two weeks have not showed up at all. I have tried calling, leaving a voicemail, texting, and emailing the company several times. The phone just rings, and no one ever responds. I have paid money for a service under contract that has not been completed and would like for the service to be completed for the remainder of the contract. I would also like an adjustment to be made to the billing for the two weeks that service has not been completed. May 16, 2024 - present unable to reach the business. Going on week three.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matthew L

    1 star

    11/14/2023

    I recommend taking your lawncare elsewhere. First it is worth noting that the Outdoor Specialists, LLC was administratively dissolved by the **************** in 2014. The owner, ***********************, admitted this to the Boone County Circuit Court under Cause No. 06C01-2302-CC-000226. I would therefore STRONGLY RECOMMEND that you ask for proof that ******************** is properly insured and bonded before hiring him. On Friday, October 6, 2023 my wife parked her car in her parents driveway. ******************** mowed their neighbors grass midday and in the process scalped the yard, kicking up a rock that shattered my wifes driver side rear window. Glass covered our 11-month olds carseat base (fortunately he was not sitting in the car at the time). I obtained two quotes repair the window and went with the less expensive quote. I reached out to ******************** with photos of the damage and copies of the quote, asking that he either pay for the damage or provide his insurance information. He responded that he would get back to me. He never did even after giving him numerous opportunities to resolve this issue. ******************** does not own up to his accidents and responsibilities and cannot fulfill his promises. It was a simple accident that he could have easily resolved. I would strongly discourage anyone from using his services.

    Local BBB

    BBB Serving Central Indiana

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