ComplaintsforExchange Bank & Trust
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
October 11, 2022 received a call from the bank saying my debit card was compromised after having the card for 2 weeks. Card was replaced in 2 weeks and again received call from bank saying card was compromised again. I noticed that money was missing from my account in total $*******. I contacted the bank and filed a report on Oct. 31. Nov. 4 the money was returned as a provisional credit until investigation was complete. Dec. 16th received letter stating investigation was complete and all charges were made with a cash app in my name. I told them that I do not own a cash app. The bank still would not return my money. The bank continues to say I stole my own money and I vehemently deny this accusation. Please assist with this matter. The money needs to be returned to my account.Business response
03/22/2023
As with any debit card dispute, Exchange Bank & Trust handled this situation through our network/card provider. The investigation found the the transactions in question belonged to the customer. Thus, the investigation was closed and provisional credit withdrawn.Customer response
03/23/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
Kris * *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.