ComplaintsforAll Seasons Excavating & Landscape, Inc.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  All Seasons was hired to complete four excavating/landscaping projects. Estimate states three days and $18,000 to complete. A 5th project was added on-site, bringing estimate total to $25,000 and extending time frame. Unhappy with quality of work, homeowners terminated All Seasons after two days and 2.1 of the 5 projects complete. Homeowners paid separate contractor $700 to remove soil, roots, grass All Seasons placed in the hole and $300 to uncover a water line All Seasons buried. Homeowners also paid $3,600 in materials for the 5th project. All Seasons demanding $16,735. Verbal threats against personal property made. Upon hearing recorded threats, *********** County sheriff's department felt warranted to sent sheriff to oversee equipment removal. Home owners have offered several settlement options to All Seasons. All denied.

  Business response

  04/29/2024

  The ******* contacted All Seasons for foundation work. They were given an "ESTIMATE" of $18,000 to complete the job. As of all contract jobs, an exact amount cannot be determined due to fuel charges, time, unexpected  fixes, etc. They were told it would take approximately 3 days to complete. Upon arrival our crew discovered that not enough backfill from previous contractor was done. We told them we could do that for them to correct it and add it to the previous estimate. They said okay. *** ****** purchased the gravel himself and had it brought to the site. *** ****** was also told to box in his water line to ensure it wouldn't get buried by the time our crew came back. Due to his noncompliance the line got buried. The original estimate for $18,000 WAS including fuel. The itemized bill was just breaking it down to show where the costs were. The ******* got a discount on labor.  A day consists of 8 hours. Our crew had 12 hour days. When the ******* realized their bill was adding up, they wanted to stop where they were because we weren't finished even though they agreed to the extra correction of the previous contractor. When they said they couldn't afford any more, our crew put the remaining topsoil on top of the clay and AB3 that was laid down. The photo the ******* provided was a pile of dirt that was there previous to our crew even arriving. The topsoil is supposed to go on top, which the clients were aware of. The ******* were informed that our work there was done after they started complaining and nearing their budget. No threats were made. Only statement made was that we were retrieving our machines or any unpaid unused materials. Even the officer that arrived stated how ridiculous their claims were. Our crew politely left, and the bill for $16,735 was given to them. Their bank is aware of the work done, and they paid us for the work done. The ******* are unhappy that construction can sometimes end up costing more than originally anticipated. That is why "ESTIMATES" are given. Our invoice was not far off. According to the other businesses working with the *******, they have also found them impossible to please and want extensive work done for cut-corner costs.

  Thank you for your time concerning this matter,

  Jeremy Lord and Erin Lord

  All Seasons Excavating & Landscape, Inc.

  Customer response

  04/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ************

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