Business ProfileforSnowglobe Express

I purchased 6 tickets for the Snow globe express train ride on September 23, 2022. The tickets were for the 5 PM train ride on December 23, 2022. Snowglobe express made the decision to cancel the train ride for that day due to the weather and snow. Customers were given the option to pick another train ride day before the end of their season which I believe was New Year’s Eve or to fill out a voucher via email so that we would have our pick of 2023 train ride dates. Our tickets would be honored. It was made clear, no cash refunds would be made. Before the 2023 season started snow globe express posted a ******** message stating that they would not operate that season. I put a comment on the ******** page asking what would happen for those of us that paid the money for the tickets and filled out the voucher form to get our tickets honored as they had promised. Instead of receiving a response, snow globe express blocked me from their ******** page. That is very unprofessional what they did, and how they acted. This company may also go by Midland railroad. Instead of receiving a magical Christmas train ride as they advertise, instead they lied and took peoples money and didn’t hold their word. I am thankful that I bought standard tickets instead of the premium seating. I can’t imagine how some of the other families may feel because those tickets were much more expensive.