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Find a Location

Whitetail Remodeling has 1 locations, listed below.

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    Business ProfileforWhitetail Remodeling

    Remodel Contractors

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Sedgwick County DA vs Whitetail Remodeling

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On October 31, 2023, Whitetail Remodeling entered into a consent judgment with the Office of the Sedgwick County District Attorney. The judgment settles allegations that Whitetail and owner Colby Sawyer violated the Kansas Consumer Protection Act by failing to provide a material benefit to consumers when the business failed to issue a refund after failing to complete a home remodeling project. The Consumer Protection Division also alleged the business failed to obtain necessary permits, was not properly licensed at the time of the contract and failed to disclose that information to the consumers. Under terms of the judgment, Whitetail and Sawyer agreed to a 30-month probationary period with the Consumer Protection Division. During that time, they must pay $35,000 in restitution to the consumers. Both the business and owner are liable for $30,000 in civil penalties, along with additional investigative expenses, and court costs. As part of the settlement, Whitetail and Sawyer promised not to perform or contract for work the business does not have the requisite license or skill to perform. Future contracts will include proper notice of the three-day right to cancel the transaction for any door-to-door sales. Future services will also include obtaining necessary permits and inspections. The consent judgment includes an injunction from engaging in deceptive or unconscionable acts in the future and the defendants agreed to cooperate with the investigation of any future complaints. The judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Whitetail Remodeling provides services from small projects such as replacing a bathroom vanity to larger ones like entire kitchen renovations.

    Products & Services

    This company provides residential construction and remodeling services including kitchen and bathroom remodels, hardwood, and vinyl flooring installation, tile installation, and deck repair cleaning and staining, fencing and custom outdoor woodworking.

    Business Details

    Location of This Business
    Bel Aire, KS 67226-1470
    BBB File Opened:
    1/8/2021
    Years in Business:
    3
    Business Started:
    9/14/2020
    Business Incorporated:
    9/14/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • The services of subcontractors may be enlisted by this company when licensing is a requirement.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Whitetail Remodeling, LLC
    Business Management
    • Mr. Colby J. Sawyer, Owner
    Contact Information

    Principal

    • Mr. Colby J. Sawyer, Owner

    Customer Contact

    • Mr. Colby J. Sawyer, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired Colby ****** (owner of Whitetail remodeling) to replace my LVT flooring in the kitchen, kitchenette, dining room, and living room. This job was supposed to start in February but he had a cancelation and asked to do it starting January 10th. I agreed to do this even though I was going to have to find help getting the flooring picked up *** ** ********* **** *** ******* ** * *** ******* ** *** ** ****. He began as scheduled, moving all furniture as needed and moved back after he finished. After he was done I noticed a few things that needed fixed. Flooring was not flush along 2 walls in the kitchen and two buckles in some other boards, in he area going from the dining room to the living room also had a buckle. After several months he came out, fixed one of the pieces that was not flushed and the other would move back as soon as new new dishwasher was installed (he said). He used a nail gun to fix the buckles. The floor at the dishwasher is still not flush and the boards that were nailed just moved on down the boards. I sent Colby several messages regarding this and received no response. This started to make me think that maybe I had missed something and I started moving furniture. Low and behold, there are several boards in the living room that are not flush to the wall (some being an inch short). Half way through this project he asked for 1/2 of his money as we was needing it to purchase something or help a friend. I felt this was fair since he was 1/2 done. The balance was paid upon completion ($********). I feel that Mr. ****** should come back and fix (replace) every board that is not compliant to what I paid for. Even if he has to purchase more boards. If there is anything else you need please feel free to contact me at ************. Thank you Allison ****
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Midwest Plains

    BBB Reports On

    BBB reports on known marketplace practices.

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