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            Business ProfileMike Carpino Ford Columbus

            New Car Dealers

            Contact Information

            715 N East Ave

            Columbus, KS 66725-9601

            Get Directions
            Visit Website
            (877) 739-9519

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            715 N East Ave, Columbus, KS 66725-9601
            BBB File Opened:
            9/1/2001
            Years in Business:
            40
            Business Started:
            1/1/1984
            Date of New Ownership:
            1/1/2005
            Business Incorporated:
            3/18/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Mike Carpino Ford, Inc.
            Business Management
            • Mr. Mike Carpino, Dealer Principal
            Contact Information

            Principal

            • Mr. Mike Carpino, Dealer Principal

            Customer Contact

            • Mr. Mike Carpino, Dealer Principal
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I bought a 2017 ***************** from this dealership back in October of 2021. We also bought the warranty that covers any major repairs for an addition $****. All in total we spent almost $****** at the dealership. On May 16, 2022, the check engine light came on. When they looked at it, it was a cylinder 5 misfire. After inspection, the told us that we needed a new head gasket. It is now June 29th, 2022, and they STILL have my van. They tell me they are waiting for the auditor to take pictures. They tell me they only have 1 mechanic. They tell me the still haven't figured out the problem. I have had a vacation planned for July 1st for a year. *************************** It is almost impossible for me to travel without something as large as my van. They refuse to get me the van or answers.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joseph H

            12/07/2022

            I took out a loan and bought a preowned van from mike carpino ford here in pittsburg ks. I had specific things i needed done to be willing and able to buy it and one of the conditions was they fix the brake warning light the kept coming on and going off at random times and they told me before i bought it that it would be addressed(even though now they claim they did not)! At said appointment they could not get the light to come on but it started coming back on within a week or so afterwards and i found out they was unwilling to fix it stating it was not included on my 1 month powertrain warranty only pay %10 of what it would cost to repair. In my opinion be wary of buying a vehicle from them because in my opinion ******************** i will NEVER give them business again!!!! I fixed the issue myself but that does not excuse shady business dealings

            Mike Carpino Ford Columbus Response

            12/09/2022

            Mr. **********, we hate to hear about your troubles with your van that you purchased a month ago from us that was 10 years old with 244,450 miles on it, I wish we could give a full bumper to bumper warranty on it but that just isn't possible, We did look the vehicle over and one of our employees drove the van for 30 minutes and never got a light to come and you never brought it in to us with the brake warning light on, We are more than happy to always look your vehicle over but if there is no light on when we have it there was nothing we could do

            Thanks Mike *****

            Customer Response

            12/09/2022

            I did in fact bring it back with said light on and your salesman saw it. I also presented a video and picture with the light coming on and off and i was adamant about not wanting the vehicle unless the brake issue was fixed! The issue did not present itself at the time of the service but it did within the week or so after and i consulted with your sales rep and was notified it was not on my warranty and was told they had already done a few things for me even though i stated i needed a few things fixed before i would be able or willing to buy said vehicle. I was able to get it repaired on my own but I am dissatisfied but it is what it is!

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            BBB of Midwest Plains

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