ComplaintsforJay Hatfield Mobility, LLC

• Initial Complaint

  12/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I financed a vehicle through them that after only two weeks of having it, it had problems and they came and got it. They had the van for three months fixing repairs and we got it back and within the months it had to be fixed again. We fixed that problem and within a month it broke down again. All this has happened within the last year. I financed it to be able to transport my disabled father. It has been a lemon car since we got it. They electronic wheelchair ramp went within that first two weeks as well as it was over heating. After it got it back from them having it over three months the ramp worked less than a week and the electronic ramp quit working again. ******************************************************* They offered to trade it with a big down payment and higher payment which I cannot afford nor can my aging parents.

  Business response

  01/07/2022

  Business Response /* (1000, 7, 2022/01/07) */ Contact Name and Title: Jason ************, GM Contact Phone: ************ Contact Email: ************************** We have record of Melissa ************ vehicle being in our service department for repairs on one occasion in February of 2021. We provided a loaner vehicle to Melissa while the vehicle was in our facility for repairs. If there is an issue with the ramp system we would like the opportunity to look at the vehicle to diagnose the issue. I will contact Melissa ********** to set up an appointment to diagnose the vehicle for repairs. Consumer Response /* (3000, 9, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle itself is messed up too. We can't drive it anywhere. As its register hot. We have replaced head gaskets, radiator, water pump, one of the heads and more and it still doesn't run correctly. The alternator and battery have even been replaced. Business Response /* (4000, 11, 2022/01/07) */ Well, that is different information that was not stated in the original complaint. I would like to know who worked on the vehicle and what their policy for standing behind repairs is? It sounds like after an outside source worked on the vehicle that it continues to have the same issue? Would it be acceptable to the consumer for us to have the vehicle transported to our repair center for diagnosis? Consumer Response /* (4200, 13, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sure you can take a look at it Business Response /* (4000, 15, 2022/01/11) */ Ok. I am getting my service manager to let me know a time they can get your vehicle in the shop. He will be calling you directly to let you know when we will be coming to pick up your vehicle. Thank you! Consumer Response /* (3000, 22, 2022/01/29) */ They called and said they would come pick it up and would get back with me on a date to get it and never have called me back Business Response /* (4000, 24, 2022/02/04) */ I do apologize, we have had a run of COVID here and many of us were out anywhere from 5 to 10 days. We are working remotely today due to inclement weather but will call on Monday to get a tow truck scheduled for pick up. Sorry again for the inconvenience. Thank you! Consumer Response /* (4200, 26, 2022/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok thank you Consumer Response /* (4200, 28, 2022/02/07) */ They have not sent the tow truck, as promised, and they have not called to say when they are sending it either. Business Response /* (4000, 31, 2022/02/07) */ We called this afternoon and this is set up with the tow company to pick the vehicle up on Thursday.

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