Business ProfileforLane Enterprises

This company continues to mess up your order. I recommend nobody leave the window until you check your order. If you’re pulled forward at this location, which will most likely be the case due to this location parking the majority of their drive thru customers, I’d recommend asking the worker to stay at the car while you check your order. The worker will most likely not try to fix your order, as has been in my case each time, but it’s the beginning of making them be accountable. Today I ordered a meal in drive thru and everything on the screen was correct. When I got to the payment window, the worker asked what I had and said it’s not showing on the screen. I repeated my order to the worker and she said okay and asked for payment. When I went to the second window, I was immediately asked to pull to the third window to sit and wait. Approximately 5 minutes later a worker came and handed me my food while repeating my order; the order repeated was missing fries and a drink and contained only the sandwich. I stated that order was incorrect and that I had ordered a meal and was missing fries, a drink, and a side sauce. The response of the worker handing my food said “That’s not what I was told, sorry honey, bye.” There was no attempt at a solution. This is the consistent type of customer service experience that is received at this location. I’m not a huge supporter of “the customers always right,” but it shouldn’t be “the business is always right” either.