Business ProfileforJay Hatfield Dodge Chrysler Ram Jeep

We were contacted by Billy ******* about tranding in our 2020 Dodge *******. He called us and told us that they dont make as many chips for the dodge anymore. So if a chip went out in the dodge we would be so. So we were mislead to believe that if the chip went out in the dodge we would be out a vehicle. We bought a 2018 Chrystal ******* from Jay Hatfield. Within a week the check engine light was on. Had to take it to the shop. The next month one motor mount was broken. It ended up being in the shop for 2 months because they replaced one motor mount at a time and had to wait for the parts each time to come in. We got the van back at the end of July. Two weeks later it is back in the shop. Some problems were not covered under warranty. Billy told us we could trade in our Dodge for another vehicle. He did our credit score and was told after work to come up and finish the paperwork. We went up and he told us that the payments would **** a month. I was mad. So we took our loaner and left. The next day Billy messaged me *********** and told me he didn't like my review I left ***********. He also told me he needed the loaner back asap. I went and talked to the sales manager because I was mad. He explained the loaner Billy gave us was already sold. So we got another loaner and was told that we could use it until our van got out of the shop. Two days later we get a phone call that we needed to bring that loaner back and got another one. I will not deal with Billy anymore. I am paying out of pocket *** to get my van out of the shop and hopefully fixed.