ComplaintsforJay Hatfield Dodge Chrysler Ram Jeep

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We were contacted by Billy ******* about tranding in our 2020 Dodge *******. He called us and told us that they dont make as many chips for the dodge anymore. So if a chip went out in the dodge we would be so. So we were mislead to believe that if the chip went out in the dodge we would be out a vehicle. We bought a 2018 Chrystal ******* from Jay Hatfield. Within a week the check engine light was on. Had to take it to the shop. The next month one motor mount was broken. It ended up being in the shop for 2 months because they replaced one motor mount at a time and had to wait for the parts each time to come in. We got the van back at the end of July. Two weeks later it is back in the shop. Some problems were not covered under warranty. Billy told us we could trade in our Dodge for another vehicle. He did our credit score and was told after work to come up and finish the paperwork. We went up and he told us that the payments would **** a month. I was mad. So we took our loaner and left. The next day Billy messaged me *********** and told me he didn't like my review I left ***********. He also told me he needed the loaner back asap. I went and talked to the sales manager because I was mad. He explained the loaner Billy gave us was already sold. So we got another loaner and was told that we could use it until our van got out of the shop. Two days later we get a phone call that we needed to bring that loaner back and got another one. I will not deal with Billy anymore. I am paying out of pocket *** to get my van out of the shop and hopefully fixed.

  Business response

  09/20/2022

  Business Response /* (1000, 5, 2022/08/24) */ Contact Name and Title: John ******** GM Contact Phone: ********** Contact Email: ******************** While we understand Ms. ************ frustration, all of her repairs to date were covered under a 6 month, 6000 mile comprehensive limited warranty that is provided by our company at the time of purchase at no additional charge. Further, she has been provided with a loaner vehicle at no charge to make up for the inconvenience of having to wait on parts from the factory, a common problem with current supply chain issues plaguing our industry. The parts and repair Ms. ********** authorized for a $*** fee are exhaust isolators, and unfortunately are not covered under the terms of the warranty coverage, nor are they a safety or performance concern. Additionally, the parts have not arrived at the dealership yet. We are willing cancel the repair and return her van, or continue to provide a loaner vehicle until the parts arrive even though her van is perfectly safe and drivable. Please let me know if we can be of further assistance. Consumer Response /* (3000, 7, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I have a loaner car and I have to trade almost 2 days. I also was told that it would be made up to me some how of the inconvenience of having to trade the loaner so much. I have learned my lesson and not to buy any vehicle from Billy again. I made sure friends and family know the situation. That I am paying for a van that has been in the shop more than I have had it the past 5 almost 6 months. ************************* I don't need to be worrying ever month if the car is going to need to be in the shop or if something else is going to go wrong while I am driving it. Business Response /* (4000, 9, 2022/08/26) */ At this point, we can offer $*** off the repair that Ms. ********** initially approved and continue to let her have a free loaner vehicle. the repair cost will be $*** instead of $***. All of our vehicles are for sale, and occasionally we have to switch loaner vehicles because someone wants to purchase a specific unit. Again, we are in unprecedented times with supply chain issues, parts shortages and shipping delays which are out of our control. Or, as we stated earlier, we can cancel the repair altogether. I hope this helps the matter. Consumer Response /* (***0, 11, 2022/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I agreed to the *** because after Billy lied to me about trading the van in. He told me that was my only other option to defer payment and get the van fixed. I ************************* would not feel comfortable driving it while things still need fixed on it. I need a vehicle that's going to be reliable ***************************************.

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