ComplaintsforAdvanced Systems Basement & Foundation Repair
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My home was raised too high. Many cracks occurred. I hired an attorney to draft a letter. Jeffrey ********* has not responded to multiple letters. He has no showed appointments. He forgets past conversations. I want my warranty honored and my home fixed by another company at this point.Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are not returning our calls. The wall that they fixed is cracking again and it is under warranty. The whole job is under warranty.Business response
09/29/2022
Business Response /* (1000, 8, 2022/09/07) */ BBB Complaint By: Twana ******, ***************** ***************** 8/26/22 Response By Jeffrey ***********, Owner, Advanced Systems Basement & Foundation Repair LLC I Received a BBB Complaint from this individual recently on the quality of the work that we did on her property, but in none of my records can I find any evidence that we performed any work at the address she provided. Additionally, none of my employee's recall being at this address. If Ms. ****** wound, please provide any documentation that backs up her claim that we did any work on her property, (IE: contracts, canceled checks, or invoices) we would be more than happy to come out and look at her situation and make any repairs necessary at no cost to Ms. ******. I'm the owner of this company and speaking for myself, I haven't received any phone calls from Ms. ******. Problem Resolved... The work was done eight wears ago! I bought the company less than four years ago. I will have a crew go to the property and assess the condition, and make any repairs needed. Thanks
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.