ComplaintsforKansasland Tire

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 18, 2022, I purchased a set of tires from Kansasland Tire *************. The manager, James ******, kept wanting me to buy more expensive tires than I had anticipated. To make a long story short, on 3 separate occasions, he enticed me to buy the more expensive tires using the excuse that they were much better tires and would last longer. He indicated that it wouldn't cost me any more than I originally planned to spend because there would be a $****** rebate when I purchased the more expensive tires. When the transaction was complete and the tires were paid for, I asked about the rebate form. He provided me with a form, filling out all of the information relating to the tires himself and said all I had to do was provide my name and mailing address , sign the form and mail it to the address provided on the form. He further indicated that I would actually would be receiving a $****** rebate because there was a $***** rebate on the installation of the tires. I had to submit the form twice as they did not receive the 1st one for some reason. I received an email on 9/25/22 indicating that they had received my rebate request, giving me a claim number and telling me that it could take up to 6-8 weeks to process my claim. When I had not heard anything, I telephoned The ******** Promotions department to inquire what was happening with my claim. The young lady I spoke with indicated that once provided with a claim number, I was supposed to track the process of my claim by using the claim number on the computer. She looked it up and informed me that my claim was denied. When I asked her why, she indicated that it was because there was no active rebate on the tires I purchased on the day I purchased them. She indicated that my issue was with Mr. ****** at Kansasland Tire. I sent him a letter indicating the problem and informing him that he owes me the $*** rebate. He should have known if there was a rebate in affect on the day I purchased the tires.

  Business response

  01/02/2023

  Business Response /* (1000, 5, 2022/11/30) */ We have contacted the customer and provided them with the rebate information and claim # for the **** rebate card. There was an issue on the manufactures rebate portal and that has been resolved. Consumer Response /* (3000, 7, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) That isn't what they told me in a recent phone call. Mr. ****** said he admits the mistake was his to own and that he was working with his home office to get a $****** check sent to me. He called me a 2nd time and said that the home office would be sending me a $****** check (Kansasland, not ********) in the next day or 2 which I should receive in 8-10 days. If I do indeed receive the check and if it clears my checking account when I deposit it, then the matter will be closed. They keep changing their story so I don't trust them. Business Response /* (4000, 9, 2022/12/01) */ A check was mailed for $*** 11/30/22. A **** gift has already been issued. Consumer Response /* (4200, 11, 2022/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated previously if I do indeed receive a check and it clears then the matter will be resolved; however, I do not know what **** gift they are talking about. I have received nothing to date. Consumer Response /* (2000, 14, 2022/12/10) */ I have received the $****** check from Kansasland Tire and it has been deposited long enough that I am certain it will clear. While this does conclude the claim I originally filed, I would just like to say that the there was incorrect information provided by Kansasland Tire home office in response to my claim. They indicated that I had received a **** card (didn't say from whom) which was entirely untrue. The $****** check I received is the only thing I have received from anyone. They also said that I had received information on how to apply to ******** for the rebate which was true, but I had told them that ******** had unequivicably informed me that they would not be paying out anything because there was no rebate in force on the day I purchased the tire. The local dealer and the home office need to get their stories straight. I don't trust either one of them and will never be setting foot in any of their stores in the future. As far as I am concerned this matter is resolved.

• Initial Complaint

  07/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for an oil change at this business in January. I don't know the exact date because when the oil change was supposedly done, no sticker was placed on the windshield. Not long after I left, the check engine and maintenance lights went on in the vehicle, which was a **********************. I called Kansasland and I was told that sometimes that happens after an oil change when the forget to reset the notification sensor. So I went back and they reset it but didn't check the oil. I wasn't driving the vehicle much until recently when my job changed and I had to do a lot of highway driving. On a recent trip to ******, my vehicle died because it had no oil. The people who towed it an examined it said there was no way for the oil to escape, that it must not have been added when we had the oil changed and only became evident when I did highway driving. The repair cost was $***** to replace the engine. I contacted Kansasland and they said there was nothing they could do for me.

  Business response

  08/02/2021

  Business Response /* (1000, 5, 2021/07/20) */ Contact Name and Title: Travis ****** - VP Contact Phone: ********** Contact Email: **************************** We are sorry for the problems you recently experienced with your vehicle. We understand how frustrating it can be when a vehicle breaks down or needs repair. In the instance of the complaint you have filed, our location in **************, performed an oil change on your vehicle on January 14, 2021. After reviewing your complaint and compiling all of the relevant facts and documentation, we are confident that none of the services we performed on your vehicle over six months ago are the cause of the problems you recently experienced. As previously stated, a full six months have passed since we performed the work in question. Oil is a vital fluid for the operation of a motor vehicle and if none was placed back in to your vehicle as you are purporting in your complaint, your vehicle most likely would not have made it out of our parking lot before seizing up. In most instances problems caused by a lack of oil in a vehicle will manifest themselves almost immediately, not six months later, and not after any period of considerable driving. In addition to the length of time from us performing the oil change to the vehicle experiencing problems, we were not informed or given an opportunity to inspect the vehicle before it was repaired. With the vehicle being out of our custody for over six months, having had the opportunity to inspect the car would have been beneficial in determining the extent and the likely cause of any damage. Again we are very sorry for the problems you recently experienced with your car. However, for the reasons set forth above we are unable to meet your demands. Consumer Response /* (3000, 7, 2021/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we mentioned, the vehicle wasn't used much until recently because of my wife's job change. We didn't say there was no oil placed in the engine, we don't know how much if any was put in. However, the oil light went on immediately and we were told by your people that they just forgot to reset the sensor. If it wasn't the fault of your business, where did the oil go? Does oil just disappear from an engine? There was no smoking or any other signs that the vehicle was using or losing oil. We were told by very knowledgeable people in ******, where the vehicle died, that there was nothing to indicate we could possibly lose that much oil that fast. It's obvious that an error of some kind was made, but you don't want to own up to it. The oil light went on immediately after the oil change, we were told not to worry about it, and six months later the engine burns up? What else could it possibly have been? We had no way to have you inspect it as my wife was traveling and she needed to get help where she could get help. Besides, how objective would your people be? Do you really think anyone would admit fault regardless? It's apparent to us that there is no accountability in your organization. To me it is an even greater indictment of your culpability that an objective party said it was clear that nobody ever put a substantial amount of oil in the engine. We can get an official statement from them if you like. It's often hard to do the right thing, especially with this kind of price tag, and it's unfortunate that the right thing often carries too high of a cost for some people. But there is little doubt that your negligence cost our family over $***** and all we got was an "I'm sorry, there's nothing we can do" from the person we talked to although he could offer no explanation for what could have happened. The reason he couldn't offer an explanation is that the problem clearly originated in your shop. My wife asked if you could work with us and perhaps pay at least ** percent of the cost, given the strong circumstantial evidence against you. Again we were told that there was nothing that can be done. It seems to us that $***** would be a small price to pay to not lose a good customer and the circle of people we know as customers because we will do our best to make sure this doesn't happen to anyone else. Business Response /* (4000, 9, 2021/07/29) */ Again, we are sorry for the problem you recently experienced with your vehicle. We understand your frustration, but also hope you can see things from our perspective. The service in question was performed on your vehicle over six months ago. During said period we have no idea of knowing where the vehicle traveled, how it was operated, who operated it, if any services were performed, or if the vehicle had any other underlying mechanical issues. In addition, we were not given any notice or right to cure the problem you experienced with your engine, and instead just received a call and a complaint demanding payment for a new engine. It is for these reasons and the explanation we set forth in our prior response that we regretfully are unable to meet your demand. Consumer Response /* (4200, 11, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not proposing a resolution so there is nothing for me to accept or reject. Please allow the complaint to remain on your website so that others are aware that they are not a reputable business.

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